Zonia was very nice to us and made it a very good experience. Unfortunately, the subway sandwiches are getting smaller and more expensive.
I have order two sandwiches from the store all I have asked for a toasted sandwich I have placed the order online but I was at the store the lady was so Mean and she has dumped so much salt and pepper in the sandwich made it one cannot eat and when I have confronted she did pick up a bit on top and has no re done the sandwich never im gonna co.e back to this location she made my experience very bad she is an elderly lady which I respect but she has no right to spoil my dinner and all the time I was very polite towards her yet she was so mean
DB
Danielle Brown
Jun 18, 2026
I haven’t really been in this area much since high school. We used to come here for field trips when I attended LA High with my yoga instructor, so I was surprised by my experience today.
The biggest issue appears to be staffing. While I was waiting, I overheard an employee tell another customer that she is often here by herself at night. I originally came inside because I wanted to pay with cash instead of ordering online, but the wait was extremely long.
In fact, another customer placed an online order and received their food while I was still waiting. Since they had arrived before me, I didn’t mind letting them go first, but the delay became so excessive that I eventually gave up and placed my own order online.
It’s unfair to both customers and employees. Customers shouldn’t have to wait such a long time, especially when they’re hungry and have been waiting patiently. At the same time, one employee shouldn’t be expected to handle everything alone. Management should consider providing additional staff during busy hours to improve service for everyone. 💜
MK
Musie Kahsay
May 22, 2026
Horrible place they don’t give you respect they’re rude. And the water fountain doesn’t even work The workers are horrible and they’re rude. They don’t have respect. They just slammed your food on the plate and they don’t even let you put your phone number in Horrible Pl., Highland Wilshire.