Came in and was told to wait while the employee behind the counter finished making 2 meals for an online order and another worker was sweeping the floors that had nothing visible on them. Meanwhile, I’m the only person in the entire restaurant. 2 employees, 1 customer and no service for 5 minutes. When I’m finally helped she gives me the wrong bag of chips but I don’t see it until I leave. So I come back to exchange and she swaps them w out an apology. I say thank you and she says “uh huh”. I would say she she shouldn’t work there but the other lady working was no help as well so that leads me to believe this place must have a very bad manager who doesn’t train the employees well or treats them poorly so they don’t care.
VA
Veysel Akyol
Sep 8, 2026
West Hollywood, Beverly Hills ve diğer bölgelerdeki birçok Subway şubesini ziyaret ettim, ancak 5001 Wilshire Blvd adresindeki bu lokasyon kadar az malzeme kullanan bir yer görmedim. Buraya her geldiğimde büyük pişmanlık duyuyorum. Sebze veya et fark etmeksizin porsiyonlar son derece küçük ve sandviçimin içi her zaman bomboş kalıyor. Üstelik diğer bazı şubelerdeki personel sundukları hizmet için bahşiş bile beklemezken, buradaki çalışanlar çok yüzsüzce ve ısrarla bahşiş talep ediyorlar. Bu şubeyi kesinlikle tavsiye etmiyorum.
Zonia was very nice to us and made it a very good experience. Unfortunately, the subway sandwiches are getting smaller and more expensive.
I have order two sandwiches from the store all I have asked for a toasted sandwich I have placed the order online but I was at the store the lady was so Mean and she has dumped so much salt and pepper in the sandwich made it one cannot eat and when I have confronted she did pick up a bit on top and has no re done the sandwich never im gonna co.e back to this location she made my experience very bad she is an elderly lady which I respect but she has no right to spoil my dinner and all the time I was very polite towards her yet she was so mean
DB
Danielle Brown
Jun 18, 2026
I haven’t really been in this area much since high school. We used to come here for field trips when I attended LA High with my yoga instructor, so I was surprised by my experience today.
The biggest issue appears to be staffing. While I was waiting, I overheard an employee tell another customer that she is often here by herself at night. I originally came inside because I wanted to pay with cash instead of ordering online, but the wait was extremely long.
In fact, another customer placed an online order and received their food while I was still waiting. Since they had arrived before me, I didn’t mind letting them go first, but the delay became so excessive that I eventually gave up and placed my own order online.
It’s unfair to both customers and employees. Customers shouldn’t have to wait such a long time, especially when they’re hungry and have been waiting patiently. At the same time, one employee shouldn’t be expected to handle everything alone. Management should consider providing additional staff during busy hours to improve service for everyone. 💜