Nelson Luna: Allstate Insurance

Reseñas

• SG

  stephanie gallardo

  1 day ago
  5.0
  Amazing customer service extremely helpful in answering all questions and being understanding of my current circumstances. Helped bring down my quote and provided proof of insurance immediately.
• JJ

  Juan Carlos Jimenez-Lombera

  Jun 5, 2026
  5.0
  As easy as can be regarding insurance coverage. Show that they truly care and strive for the most beneficial outcome for their customers.
• DH

  Denisse H

  Jun 4, 2026
  1.0
  I recently called to inquire about restarting an auto insurance policy that I had previously paused due to a hospitalization. Now after 2 years, I've recovered and in the process of moving, I simply wanted a rough estimate of what it might cost to insure my vehicle again at a new address. Unfortunately, my interaction with Jennifer was extremely disappointing. I repeatedly explained that I was asking about a quote based on a new address, but she remained focused on providing information for an old address. Instead of listening to what I was actually asking, she continued to argue the point that the quote changes based on location, making the conversation unproductive. What upset me the most was her attitude. She came across as rude, dismissive and spoke to me in a way that felt condescending, as though I couldn't understand what she was explaining. I understand that insurance rates vary by location and can change over time, but I was only looking for a general idea of what to expect. After going back and forth for several minutes, I told her I understood and that I would no longer pursue the quote. Ironically, that was when she finally asked if I wanted information for the new address, which was the thing I had been requesting from the beginning. By that point, the interaction had become so upsetting that I chose not to continue. I had actually received a call from Allstate a few months ago, but I was still recovering and unable to return the call. I was hoping to return as a customer once I was healthy again, but this experience changed my mind completely. This was my first and last interaction with Jennifer. I am glad calls are monitored. It is very unfortunate because I believe her handling of this call cost the agency a returning customer.
• GR

  genesis romagoza

  Apr 28, 2026
  5.0
  I called to get some information about my policy and to make some adjustments and got a couple quotes and genuinely the best experience I've had with an insurance company. I spoke with Xulay and she was the best help I've received. She took her time explaining everything and patient even with all the questions I had. Definitely will be sticking with her from now on. Service was nothing below perfection. Def recommend
• AG

  Albert Garcia

  Apr 28, 2026
  5.0
  Nelson was awesome