Need to ship something to Kansas (from LA) overnight with the intent that it gets there by the weekend sometime. Online the FedEX site said this is completely possible, but expensive, with FedEx Overnight. I agreed, paid $105, got the label emailed, and brought in the package to send out.
Everything was fine in person and the team there was pretty calm and helpful, but the moment I leave I get an email saying it is going to get there on Monday now. I called them and they said it "missed the cut off point", even though no one said anything in person or flagged there was any kind of issue with the OVERNIGHT shipment.
Asked if I could then change the shipment to go somewhere else, since the recipient will no longer be there on Monday, and they said they don't have the package anymore and I'll have to wait to do that until after it has shipped (which sounds insane to me and unlikely to work). Overall, terrible. First time using FedEX over UPS in ages and some great lessons at to why not to do that.