VZ
Valentina Zukerman
6 days ago
I've been using the downtown Los Altos UPS services for few years now and to be honest I was surprised to see such low ratings for this place. I had good experience with both Jennifer and Violeta (store manager). The one time I had an issue that was in Violeta's authority to correct, she went an extra mile to resolve it. Overall I had really good experience on multiple occasions with this location. Thank you for your good service.
KM
Katie Miller
Apr 18, 2026
Never felt so let down by a local business. Went in on a Friday to place a print order for pick up the next day. Sent the file and was told manager would reply to confirm that afternoon. Nothing. Go in next day to follow up. Not only didn't ever get the message, wouldn't do anything to address the mistake they made. Sometimes an apology with no acknowledgement of mistakes is not enough.
I had an amazing experience at the UPS Store yesterday. Ashley provided an excellent customer service. She was friendly, attentive, and very helpful throughout my visit. She made everything smooth and easy, and I truly appreciated her positive attitude. Highly recommend this location!
Excellent experience at the UPS Store thanks to Ashley! She went above and beyond expectations. Not only helping me with shipping, and packing, but also taking the time to help me edit my documents, organize them in a much better way, and even assist with the design. She was so patient, creative, and detail-oriented, and made everything look so much more professional. Truly amazing customer service. I really appreciate her help and highly recommend this location!
I had such a pleasant experience at the UPS Store thanks to Ashley! She was so kind, patient, and knowledgeable. She helped me with shipping, packing, printing, and notary, and made sure everything was done perfectly. Truly amazing customer service!