Best Western Plus Hotel at the Convention Center

Reseñas

• TP

  Tylee Parker

  Oct 7, 2026
  1.0
  I am extremely disappointed with my experience at this Best Western location. I called the hotel at approximately 1:28 a.m. on Saturday morning after my plans in Los Angeles unexpectedly fell through. I had an 8:00 a.m. seminar to teach and was looking for a place to stay immediately. I fully understand that standard hotel check-in is generally at 3:00 p.m., which is exactly why I called the hotel BEFORE booking. I spoke with a gentleman who identified himself as Nick. I specifically asked whether I could check in immediately if I made the reservation, despite the fact that it was very early in the morning. I was told yes. Based on that information, I made the reservation and drove approximately 20 minutes to the Long Beach location. When I arrived, I waited approximately 15 minutes at the front desk before anyone came to assist me. When Nick eventually came out, I explained that I had spoken with him by phone and was there to check in. He asked to see my reservation, so I handed him my phone. He then pointed to the 3:00 p.m. check-in time listed on the reservation and told me I could not check in. I explained that I had specifically called the hotel BEFORE booking to ask this exact question and was told that I could check in early if I made the reservation. He responded that he was not the only person who worked there. When I asked who else was working, he told me that he was the only person there. At that point, my concern was no longer simply about the check-in policy. I understand hotel policies. A simple “No, unfortunately we cannot accommodate an early check-in” over the phone would have been completely understandable, and I would have simply called another hotel. What was extremely frustrating was being told one thing over the phone, traveling to the property based on that information, and then being treated as though I was somehow at fault for relying on what I had been told. I also found the interaction dismissive and inappropriate, and I expressed my concern that I felt I was being treated unfairly. Because I had an 8:00 a.m. commitment, I was unable to use the reservation later that day. I subsequently requested a refund of $188.97. This is now approaching TWO WEEKS, and I still have not received my refund. Priceline has also attempted to contact the property regarding the refund. I was told that Best Western had 24 hours to respond to an email from Priceline, yet I am still waiting. I am not upset that a hotel has a 3:00 p.m. check-in policy. I am upset that I specifically called to clarify the policy, received incorrect information, relied on that information, was turned away when I arrived, and have now been left waiting weeks for a refund for a room I was unable to use. I will be escalating this matter to Best Western corporate/customer care and continuing to work with Priceline until the $188.97 is returned. I hope management takes this seriously because this situation could have been avoided with clear and accurate communication from the beginning.
• GP

  Gina Paglia

  Oct 7, 2026
  5.0
  I stayed for one night before a cruise. The room was updated and very clean and comfortable. The free breakfast in the morning was plentiful. I always love a waffle maker. Plus many other options. Coffee and juice was great. The front desk staff were very efficient and friendly. There's lots of restaurants around plus a super market which came in handy. I forgot my brush. The beach is close enough to walk to. I would definitely stay there again when I come back next October. Keep up the great job at Best Western.
• RW

  Roy Warfield

  Oct 6, 2026
  5.0
  It's a nice hotel, walking distance to the Long Beach Convention Center, which is why I am in town. I would recommend it. It's a nice, clean place, moderately priced.
• CP

  Clyde Piesen

  Sep 8, 2026
  5.0
  A very decent hotel! Great costumer service at the desk too. Crystal was very kind and informative. The breakfast is quite decent too. The rooms do the job, and it was worth the price. It gets my recommendation!
• DD

  Dave

  Sep 4, 2026
  1.0
  The property encircles the garage and a busy street is on the other side. The crew doing the renovations leaves all the windows open meaning you’re hearing every car door locking. Window in the room was also left unlocked so we were awakened to the trash truck slamming the container early in the morning. It’s obvious there’s zero attention to detail towards guest comfort. I grew up in the hotel/restaurant industry so I know it when I see it. There are plenty of other options in the area.