Had a terrible experience here last night 12/13/25 at 6:50pm. Ordered a sandwich on the app, came in to pick it up, and the guy told me that they had no record of that order. I even showed him the order number, the correct subway address, and the time and date I ordered it. He just told me no. Then the app switched to “picked up” so someone definitely either picked up my order or the guy lied about seeing my order. The entire time I was trying to get him to look it up, he was on speaker phone with a friend, probably talking about me making him look in the computer. I contacted customer service and they said they would report it, but I never got my sandwich, and I never got compensated for purchasing the sandwich. They stole from me, refused to help me, and now nobody is contacting me back. This place is dirty and a scam.