GF
Grenisha Fields
5 days ago
First and last time coming to this location. To start they didn’t have any jalapeño cheddar bread. That was already strike one. Second, the pans are all covered in ice on the sides, so the vegetables are being frozen. And finally what sealed the deal for me is lady making my sandwich refused to give me extra jalapeños saying that they’re only allowed to put 6 on a footlong. In all my years of eating at Subway, I’ve never not once heard of such a policy. I walked out, I’m not paying for something that I don’t want. Do better Subway.
RM
Raul Martinez-Sandoval
Jun 18, 2026
I'm afraid I have to complain about something that happened today at the Subway shop at 1941 Pacific Coast Highway, in Lomita.
They have a promo at their window offering 4 different 6-inch sandwiches for $4.99 or $7.99 for the footlong versions.
I asked for a footlong BLT ( included in the ad), but the worker told me they weren't selling footlongs anymore with that promotion.
When I told her the promotion was still on the window, then she told me that wasn't the sandwich of the day, which is a completely different promotion. When I clarified this to her, she then had to acknowledge their mistake of not "covering the ad at their window", which makes me think that she was very aware of it and was trying to confuse me in order for me to stop with my concern.
Since businesses usually honor their promotions even if they have made a mistake, I insisted, but the other worker whose name is Araceli (probably a supervisor or manager), told the worker who was serving me to attend the next customer.
I was left waiting for someone to speak to me regarding this, but Araceli seemed to ignore me even when she finished serving her own customer. The other worker was already attending someone else.
Araceli just kept ignoring me while I was waiting, looking at her, and while my sandwich was laying at the counter.
I think this was overly rude --it's a grotesque way to treat a customer with a legitimate concern.
I ended up leaving the place, not without asking Araceli's name.
This is the first time I have had such a bad experience in a Subway restaurant, and I wouldn't like to have one again. I hope this helps.
Raul M.
TH
Thommy Harv
Apr 18, 2026
I'm going back today, I will have food for work tonight.
Bad customer service by some new employee name Adela Annabelle something like that shes so rude I've never had a problem and that store the other morning crew is always nice and friendly
HI
Harry Irvine
Dec 21, 2017
If you like turkey sandwiches then this is the place to come and get one. Today the service was okay but the girl who was helping me needs more experience at the counter, I ask her to put more lettuce on the my sub and with her fingers she was moving the lettuce back on forth.....really? Then I ask for me oil on the sub and It was almost asking the world here.
Overall the store was very clean and well organized plenty of parking.
Harry Irvine