BN
Buddy Norris
Feb 19, 2021
If you are unaware of the worst customer service I have ever received, let me describe:
I created the order for curbside pickup. After pickup and upon return to my home, I discovered one of the sandwiches had incorrect ingredients, so I called the CS number provided in the text message. I was told by the young female employee who answered the phone that she believed I was incorrect; however, she would "take a look" if I returned to the restaurant. I immediately returned as it was not a sandwich for myself. It was purchased for a guest who could not each cheese (dairy). I arrived at Subway for the second time, waited in line, and was then helped by a young female employee who said I was incorrect, and the sandwich met the requirements according to order #2 in the list. Due to my shock and frustration, I took the sandwich touched by two employees, myself and my family guest and returned to my car. Once again, I opened the sandwiched, now completely saturated in vinegar that was falling apart and compared the ingredients with the list below and noticed the employee (who called me a liar) was again incorrect as it did not contain all ingredients (the honey mustard) shown in sandwich #2 in the list. I left my car and went back into the restaurant, waited in line once again, and proved the sandwich was not made to the specifications shown for any of the orders. Finally, the employee agreed to make a new sandwich (after fulfilling everyone else’s order in line). I returned home with the new sandwich for my guest who immediately noticed a dead fly in the lettuce.
End of story, all sandwiches were discarded, and I threw away $35. In addition, I wasted an hour of my time with two young female Subway employees that provided the very worst customer service I have ever experienced.