CL
Christopher Luby
Apr 13, 2026
I am writing to express my disappointment with the service I received at your location. After successfully prepaying for a print order yesterday, I was confused when told today that prepayment was not an option. My goal was to have it paid for so that someone else could pick it up and not have to pay for it.
When the manager, Sarah, was brought over to clarify, she made no effort to provide a solution or explain my options. Instead, she proceeded to berate the employee who had assisted me previously in front of the entire store for nearly ten minutes. The display was so unprofessional that I eventually had to intervene and ask her to move the conversation elsewhere or focus on my transaction, as my intention was never to get anyone in trouble.
Once doing so, she stormed back over to me and continued to have an attitude…she stated she should be able to talk and discipline her employee and I explained that I’m not negating that but that needs to happen after I’ve been helped because I’ve been in here for some time now.
Ironically, the employee being yelled at remained professional and was the one who ultimately provided the solutions I needed (rush options or pay-by-phone). It is disheartening to see a manager prioritize public humiliation over customer service and staff support. I hope this is addressed, as the environment Sarah created was incredibly unpleasant for everyone present.