The UPS Store

Reviews

• DH

  Dylan Hollstein

  May 13, 2026
  1.0
  EDIT: Responded to the request of a response to the store’s email from the locations “owner” several weeks ago. Again, radio silence. No offer or solutions to mitigate future problems. The response is an illusion to make people feel like something is being done about their extremely subpar service. UPS and the UPS store continue to lower the bar for customer service. I had a package that I had rerouted to this store that was time sensitive. The UPS tracking said that it had been delivered. I called this location to see if it had actually been delivered. The person who spoke to me on the phone was condescending and rude, and told me that they had no record of the tracking number I provided, and that it wouldn’t be possible to pick up the package. When I explained my situation they said it wasn’t their problem, and when I explained how ridiculous that was, they told me due to MY lack of understanding that they were going to hang up on me, then they did. Not my fault you have a job you hate and have to deal with customers, but hey, maybe find something else to do for work since you’re so miserable and incompetent. This is the second time UPS has misplaced my package and told me it was my problem and refused to help. I will say I drove to the store at about 15 minutes before they closed because I really needed this package. And the young man that was there was helpful. All he did was LOOK at the packages in the store. Lo and behold, it was in the store…a miracle, can you believe it?! UPS is full of disgruntled employees that hate their jobs and probably their lives, and it shines through in the way they treat their customers. Customer service is non-existent to these people. But hey, how could you be expected to go in the back and check for a package? it is just your job after all How UPS still holds a major part of this market is beyond me. Use anybody before them. USPS, FedEx, DHL…anybody! They clearly cannot be trusted and they do not care. Worthless and I hope I don’t have to deal with them ever again.
• JF

  Jesse Fernandez

  Mar 20, 2026
  1.0
  I’ve been here before and had a negative experience, but I didn’t say anything at the time because I assumed the bald employee might have just been having a bad day. I came by to return curtains. No other customers in store; the bald man tells me you can use the kiosk. My items were too large to fit in the clear bag so I went back up. He said they fit you can do it. So I go back and again as assumed my items are too big to fit. So I grab a label sticker to seal my bag. He then comes up to me and says “don’t touch the my machine from there because you’ll break it. You don’t need to seal it that way.” I then let him know they didn’t fit. He then stated “ yes they do I do this all day, I would know.” I let it go and left. Didn’t continue the the back and forth he was looking for. He was very rude, condescending, and clearly unhappy in his job. He seemed irritated by every customer who walked in. Today, I returned and had a similar experience. The employee (woman with un groomed hair that threw into a hair-clip) assisting customers was also unfriendly and didn’t greet a single person walking in. When she saw the line growing she blurted out, “We aren’t taking Amazon returns you should have seen the sign on the door” and looked away. Overall, the staff here are consistently unwelcoming. They appear more interested in talking among themselves or being on their phones than helping customers. It really feels like they don’t want to be there. I won’t be coming back. I’d rather drive to a neighboring city than deal with this kind of service, even if it’s just five minutes away.
• LA

  Liza Antonio

  Mar 16, 2026
  5.0
  Staff is friendly and accommodating.
• MS

  Mauryn Sehrer

  Mar 4, 2026
  5.0
  Don’t let their serious faces fool you — they’re some of the kindest, most dedicated people you’ll ever meet! They consistently go above and beyond, and I’ve used several of their services with outstanding results. I truly can’t thank them enough!
• FG

  Freshta Gozari

  Feb 12, 2026
  1.0
  A simple question will get you attitude. I mistakenly set my Amazon return barcode to be taken to SaveMart. It usually always defaults to UPS so I simply got a little confused when the barcode wouldn’t scan at the self service station inside UPS. I simply asked the worker at the counter if they had a location inside SaveMart, because I don’t know how it works, what if they did? I was curious and there was no one else in the store, so I wasn’t holding up a line. He goes, “If you looked across the street there’s a SaveMart, we aren’t Amazon.”