James Durrough: Allstate Insurance

Reseñas

• BS

  Brian Sato

  1 day ago
  5.0
  Called the El Segundo office to have the lease/loan gap and lienholder removed since our auto loan was paid off. Susan Palafox was wonderful and very quick in submitting this request. It is always a pleasure having Susan work with us on our insurance needs.
• AR

  Austin R

  1 day ago
  5.0
  I have worked with Susan & her team at Allstate for about 15 years, and she has consistently been wonderful to work with. She is honest, sincere, patient, and incredibly generous with her time. Most recently, Susan helped me walk through my insurance options in detail, explained the different line items clearly, and helped me understand what coverage actually made sense for my situation. I never felt pressured - just genuinely supported and informed. It is rare to work with someone who combines professionalism, honesty, and kindness at this level. I highly recommend Susan & team to anyone looking for an insurance agent who truly cares about helping people make the right decision.
• YA

  Yicel Alonso

  6 days ago
  5.0
  Lucy provided excellent service while helping my dad with his car insurance policy. She was friendly, patient, and very informative throughout the process. She answered all of our questions and made everything easy to understand. We really appreciate her help and highly recommend working with her! ⭐⭐⭐⭐⭐
• JR

  Jasbeth Ramirez

  Jun 18, 2026
  5.0
  Lucy gives amazing service! She explains everything clearly and in great detail, making the entire process easy to understand. She is patient, professional, and always makes me feel comfortable asking questions. I truly appreciate how much time she takes to ensure I understand my coverage and options. Highly recommend!
• MB

  Mary Tes Brown

  Jun 8, 2026
  5.0
  I’ve had an excellent experience with Vicki Wagner and Allstate Auto Insurance. Vicki is professional, knowledgeable, and always quick to respond whenever I have questions or need assistance. She takes the time to explain my coverage options and makes sure I have the protection I need. The customer service has been outstanding, and it’s reassuring to know I have someone I can trust looking out for my insurance needs. I highly recommend Allstate and Vicki Wagner to anyone looking for reliable coverage and exceptional service.