LZ
Lucy Zatarain
Mar 28, 2026
Really disappointed with my experience at Wingstop.
I spent $69 on food and even asked if everything was in the bag before leaving. After a 10-minute drive home with a crying toddler, I realized the wings meant for my kids were missing.
When I called, I was told to hold for the manager & when the next person answered, they mentioned that the manager wouldn’t be there until tomorrow. Staff first mentioned I could get the missing wings and a refund, then clarified to one or the other when I asked if the wings would be ready by the time I pick them up again. That’s not okay, I shouldn’t have to drive back and spend more gas to fix their mistake, especially without proper resolution.
I was told to call back tomorrow for a manager, which is frustrating considering this issue happened on their end. Overall, very poor service & very frustrated that we could not get it resolved immediately.