The UPS Store

Reseñas

• KM

  Kristina Morrison

  Sep 28, 2026
  5.0
  I had such a wonderful experience at the UPS Store in Healdsburg, in the Safeway shopping center. I was there for several hours dealing with multiple packages from different sources, and Ashley and Pedro were incredibly helpful, patient, and kind throughout the entire process. 📦🛍️ Pedro was wonderful. He mentioned that he had just started, which honestly surprised me because he was so friendly, professional, and helpful. He made me feel comfortable and well taken care of, and his customer service was exceptional. He is a real asset to the team, and UPS is very lucky to have him. I was also very impressed with Ashley. Watching the way she guided and supported Pedro, while also making sure everything was handled properly, really stood out to me. She was patient, knowledgeable, and encouraging, and it was clear that she is a natural leader. I genuinely think she would make an exceptional manager. After spending several hours in the store, I had plenty of opportunity to see how they interacted with customers, and I was consistently impressed. Their kindness, professionalism, and willingness to help made a potentially complicated experience so much easier. Ashley and Pedro are both outstanding, and UPS is lucky to have them. I really appreciated their help and wanted to take the time to recognize the excellent customer service they provided. ⭐️⭐️⭐️⭐️⭐️
• KN

  Kim Neal

  Aug 17, 2026
  1.0
  Friendly staff, terrible store policies. I’ve tried to give this establishment more than a few opportunities to show me otherwise, but my last visit was the last straw. I went in for passport photos, cost me $28. I asked for digital copy, but 10 min later after leaving I realized I needed hard copies. I called and asked if I could have them printed out, they told me I needed to pay another $28 to do this. They said it would be treated as a new photo. Ridiculous. I ended up going to CVS where I tried to use the photo to reprint and I did not fit the parameters, they couldn’t use it anyway! I ended up taking a new (better) photo at CVS and it only cost me $17+. Doesn’t the management realize how far good customer service will take you? Now instead, I will share my negative experiences. From the looks of their 1 star reviews, many others already have. Do better UPS Healdsburg.
• JF

  John funkhouser

  Dec 20, 2023
  1.0
  Dealing with this business was the worst experience I have ever had with a company. I wish I had read the scathing reviews before I attempted to do business with them. On November 7, i paid $356.00 ($0,43 a page) for 5 copies of a 93 page document. I was told they would probably have it ready the next day and they would call. They never called nor was it ready a week later. When I finally received it weeks later I found the copies were unreadable. The copies were made without any proofreading or attempt to correct the printing, but simply bundled up and given to me. I met with immediate sarcastic and rude comments from one male employee. Staff did admit they had not proofread the documents being printed and after many weeks admitted they did not know if they could copy them so they were readable. I asked to speak with the manager, however, they said they were not sure who the manager was. Several days later they said they did know the manager, Ben Weiner, but they don't see him often as he doesn't have a regular schedule. By this time I just wanted my money back and they called Mr. Weiner. Without seeing the product this business had created he offered to give me $90.00 back. When my husband attempted to call him he did not answer nor was there a message option. As tp the "owners" of the company, on the business card, the employee have never seen them. As far as I'm concerned this company borders on the criminal and simply stole $356 from a 75 year old women. If I could give them zero stars I would!
• JB

  John Blust

  Apr 14, 2022
  1.0
  Went to purchase 4 case Boxes for a wine shipment. This Healdsburg UPS location wanted $234.00 for 4 boxes. Went to a Santa Rosa wine store and purchased the same 4 boxes for $40.00. I’ve purchased wine boxes from this location last year for $16 each and they blamed the outrageous price hike on supply issues. Ripping off the Healdburg locals and tourists.