The UPS Store

Reviews

• JW

  Jennifer Waldron

  Mar 15, 2026
  5.0
  I visited this location about a month ago and experienced wonderful customer service mailing an important envelope for my car title out of state. Shout out to Dipu Nepali - he helped me the entire process - double checking I had everything I needed. He was a great help!!!
• AS

  Adam S.

  Mar 3, 2026
  1.0
  Terrible place. Lost our notarized and certified mail... store claims they don't have it, USPS says they never received it. Staff was rude and dismissive when asking where the package is. Stressful, this place sucks...
• OH

  Oliver Hogshead

  Dec 27, 2025
  1.0
  The store associate could not tell me why the price went from $200 to $230 when I changed cashiers
• JL

  John L

  Aug 9, 2024
  1.0
  I had an extremely frustrating experience with the manager at the Greenbrae location. I filed a claim for my package, and he assured me that he would handle it and call me back. Two weeks passed with no update, so I called him, and he claimed he was “too busy with other claims” and waiting on the main UPS company to contact him. Suspicious, I reached out to UPS directly, only to find out the claim was never even initiated. It’s clear this manager is dishonest, lazy, and completely unreliable. To make matters worse, his attitude is dismissive, and he often seems unprofessional. On multiple occasions, he reeked of marijuana or some other substance, making it hard to believe he’s in the right state of mind to run the place. The previous manager was far more reasonable and professional—this current one is a poor replacement. UPS really needs to re-evaluate who they have running this location.