Subway

Reseñas

• JL

  Jennifer Love

  Jul 15, 2026
  1.0
  I’ve been to this Subway on Mount Vernon Ave in Grand Terrace twice now, and both visits left me disappointed with the customer service. On my first visit, the staff seemed uninterested in being there, like helping customers was an inconvenience. I gave it another chance today, hoping it was just an off day, but one of the employees making my sandwich didn’t listen when I asked for it to be made a specific way. She also went to make my sandwich wearing the same gloves she’d just used to handle cash and pull pans out of the oven, without changing them. When I mentioned it, she got an attitude instead of just changing her gloves. Handling money and food with the same gloves is a real health concern, not just a customer service issue. Management should retrain staff on both proper food safety practices and basic customer service standards.
• SM

  Sweet Monica

  Jun 16, 2026
  1.0
  I saw an ad on FB and remembered I needed to leave this review...hahahaha. A few days ago, I needed a quick lunch for my son and walked into this establishment. Thankfully, only one person was being attended to and they were already finishing up. As I walked in I was greeted with "Welcome to Subway" but not even 3 steps in and the sentiment was followed up with "Only 1 coupon per person." 😳 Fastest way to get me upset or angry is to assume something about me (or anyone for that matter). Now, I did have my sheet of coupons but this quick assumption certainly irritated me. I walked up and the devil inside me prompted me to ask, "What if I have two orders with different payment methods?" That gave the young associate pause and she deferred to the lady at the register. The lady at the register was not amused. She firmly responded, "One coupon per person. No exceptions." I genuinely was there for a lunch for my son. One meal combo. (Scouts honor...crosses heart) The original lady helped me figure out my sons order (screen shot) and the associate started it. She wasn't much for small talk (or maybe it was me?). She did have time to talk with the other employee 🤷🏽‍♀️ Anyways... but I thought about how the employee's made sure to be firm about the stores policy for one coupon only. Because it was ONLY this store. I have been to other Subways and I have never received any grief for using more than one coupon. Never be so unfailingly loyal or uncompromising to/for an employer... the same employer that wouldn't hesitate to hang up "Now Hiring" on the same day that employee passes.
• MZ

  M Z

  Apr 8, 2025
  1.0
  Came home to try to eat my sandwich, which was a tuna 6 inch and the bread was so hard. I couldn’t cut it with my steak knife. I called the office and she said that the manager would be in tomorrow when the manager did show up after her break I contacted her again then she was hostile and called me a liar that she herself made sure all the bread was soft that morning! She did not even try to make things right. This was the first time I went back to the subway the subway has a history of poor service and poor food. It’s horrible.
• JP

  Jesse Pacheco

  Jun 21, 2023
  1.0
  The Hispanic girl who works there must hate life . And she seems to let you know it. Very rude second time had to deal with her. You like to give people a second chance, because you never know someone might be having a bad day. But it looks like every day is a bad day for her!!
• ET

  Evelyn Trejos

  Jan 2, 2022
  1.0
  Worst customer service!