I got 5 sandwiches however I didn't receive 1 of them. I contacted driver because I thiught maybe he forgot it but the package was closed, so he surely couldn't do anything about it. Then I tryed to contact subway I called more than 7 times they didn't answer to my calls, I texted it sayed that the number is not valid.
LG
Leticia Garcia
Jul 16, 2026
La señora que nos atendió fue muy grosera con nosotros
AMAZINGLY fresh food even close to closing, and great service!
PP
PRO TV MOUNTING PLUS Pro tv mounting plus
May 18, 2026
We are visiting from the great state of Texas with our five kids and family. Unfortunately, our experience here was very disappointing. The ice machine was not working, and the bathroom was locked when our little one urgently needed to use it. The lady working there was also very rude, which made the situation even worse. We feel bad that regular day-to-day customers have to go through this. Please try another Subway location.
I had a very disappointing experience at the Pacific Ave Glendale Subway location.
When I walked in, I said “hello” three times. The employee working there did not respond at all. She kept her head down preparing multiple online orders and never acknowledged me as a customer standing right in front of her.
I even asked if she was working alone, and her response was simply that she was busy with online orders. There was still no greeting, no “welcome,” no “I’ll be with you shortly,” nothing.
I stood there for about 10 minutes waiting, and not once did anyone acknowledge my presence or ask what I wanted to order. This is basic customer service. Even a simple “Hi, I’ll help you in a moment” would have made a big difference.
I understand online orders can be busy, but that is not an excuse to ignore customers inside the store. If this location is understaffed, management needs to fix that immediately. If not, employees need proper customer service training.
Honestly, I was shocked. I’ve visited many Subway locations before and never experienced service like this. Even in small shops in developing countries, customers are greeted more professionally than what I saw here today.
I feel bad for the manager or owner of this location because service like this damages the reputation of the Subway brand and the business itself.
This location seriously needs improveme