The UPS Store

Reviews

• AU

  A Google User

  Apr 27, 2026
  5.0
  Always a fantastic stop! The friendly staff, clean environment, and delicious snacks make it my go-to for a quick break. Plus, their coffee is unbeatable!
• SB

  Sherlin Benixon

  Mar 24, 2026
  1.0
  I came to the store for fingerprinting on March 25. When I first arrived, a person who said he was the son of the owner asked me to come back at 11:00 AM. When I returned, the employee responsible for the fingerprinting service was assisting another customer and told me it would take another 15 minutes. When I came back again, he was still assisting another customer and again told me it would take another 15 minutes. He also mentioned that he would be taking a lunch break from 2:00 PM to 3:00 PM. So I returned the next day for the fingerprinting service. Another employee, who mentioned that his father is in charge of the store, told me that the fingerprinting employee would be on break for the next 25 minutes(while he was behind him on his computer). Based on that information, the break should have ended around 3:40 PM. However, when I returned at 3:28 PM, I saw the fingerprinting employee already assisting another customer. When I questioned this situation, the other employee (who said his father owns the store) responded by saying, “I refuse to do the service and you have to leave.” Later I came to know that the store owner's name is Adrian Gusman. I felt disappointed by the way this situation was handled. I truly hope that here in Gilroy everyone is treated with respect and without discrimination.
• LV

  Liza Veglia

  Mar 19, 2026
  1.0
  Less than 1 star. How can you run a communication store when you have no consistent Internet service? I was there for a very long time and I was warned. Still how can you support a community in the middle of nowhere like that?
• VR

  Valentine Reyes

  Mar 15, 2025
  5.0
  Always great service with patience and respectfully delivered.
• RA

  Ricki Anaya

  Aug 6, 2024
  2.0
  I ordered 3 pages to print and went 1 hour later to pick them up. The store attendant could not figure out how to print my order or how to refund my order. What's the point of ordering 3 pages for print when they cannot be picked up even with no line. Shipping a small watch in a padded envelope was $16....I declined and went to USPS. Won't use again.