Alma and the other staff are extremely rude and unprofessional. We were handed the wrong order, and when we checked the food, we realized it wasn’t ours. We immediately brought it back and explained that they had given us someone else’s order. We did NOT eat the food, we only opened the wrapping to check the sandwich and wrapped it back up.
Instead of apologizing for handing us the wrong order, the staff blamed us and told us we should have checked the name before touching the food. One employee even raised their voice and said, “Don’t you know how to read?” to us. Completely disrespectful and unacceptable behavior.
The staff was refusing to remake the other customer’s sandwich because we had already touched the order THEY mistakenly handed to us. They told us that we have to pay for the other sandwich before they would remake it. If food has already been handed to the wrong customer and opened, it should not be given to another customer. That is a serious food-safety concern. My friend even said sorry to the other customer because we opened the wrapping, and they didn’t even apologize.
Mistakes happen, and we understand that. The problem is how the staff handled their own mistake. They should have verified the name before handing out the order, apologized, and corrected it. Not blamed the customers, raise their voices, insult us, and make us pay for their mistake.
I have never experienced this level of rude and unprofessional customer service at Subway. Management seriously needs to address how the staff at this location treats customers and handles incorrectly distributed food.
FB
Fausto Becerra
Aug 28, 2026
On the comments, it said they accepted EB, t, but this is false.They no longer accept EBT
JP
John Pasquale
Aug 15, 2026
Very disappointing. I order from this store every week, and lately every week it gets worse. They are always out of something that I order. This week I placed an order through their app and when I arrive at the store they're out of three separate things that the app allowed me to order. Things that should be a staple in their inventory, things like bottled soda and chocolate chip cookies. They've been out of a sauce now for three straight weeks. Why is it on your menu if you never have it? Hoping for new management or someone who actually cares about their product.
SG
Samy Gallegos
Aug 3, 2026
Juan el mejor paciente y amable me encanta conversar con el es un chico muy dulce y su servicio muy bueno
BV
Brenda Villa
Aug 1, 2026
My family and I went Saturday August 1 at 5:20pm
The male working rolled his eyes as soon as he saw us. I said hello with a smile and no response. We were all very patient but it was obvious he was having a long day or just hates his job that much. Really wish he was wearing his name tag. He even had the courage to curse in front of my family and 3 other customers. Really hope the manager of this location goes over customer service lessons with this employee.