The UPS Store

Reviews

• KP

  Kavya Patel

  1 day ago
  5.0
  I recently shipped a package through UPS with assistance from Swati, and my experience was excellent. From the moment I arrived, Swati was professional, friendly, and incredibly helpful. One thing that really stood out was how well she knew her customers by name. It was clear that she takes the time to build genuine relationships with the people she serves, creating a welcoming and personal experience that is rare these days. Swati patiently answered all my questions about shipping options, delivery timelines, and package tracking. She carefully explained the available services and helped me choose the best option for my shipment. Her attention to detail gave me confidence that my package would be handled properly. The shipping process was smooth and efficient. Throughout the process, she remained positive, knowledgeable, and focused on providing excellent customer service. What impressed me most was her ability to recognize and greet customers by name. That personal touch made the experience feel much more than a routine transaction. It showed her dedication to customer care and her commitment to making everyone feel valued. My package arrived on time, and the entire process was stress-free. Thanks to Swati's outstanding service, I left feeling confident and appreciated as a customer. I highly recommend this UPS location and especially Swati for anyone looking for professional, efficient, and genuinely caring service. She is a true asset to the team.
• KF

  Kay Fern

  May 28, 2026
  5.0
  Swati and team are always so helpful whether it's for mail checks, shipping out packages, returning Amazon purchases, or other small business needs. She knows her regulars by name, is very upbeat, and provides the BEST customer service. I've been to other UPS stores in the area, and they've told me that this one is one of the best, especially since Swati trains a lot of them and is there for them whenever they have operation questions. Without a doubt, Swati and this UPS store team are wonderful members of the community and genuinely care about their customers.
• JP

  Jugal Patel

  May 9, 2026
  5.0
  I recently visited The UPS Store to ship a very unorganized parcel, and I had such a great experience that I felt compelled to leave a review. I came in feeling stressed because my package was not properly organized, and I expected the process to be difficult and time-consuming. However, Swati immediately made the experience smooth and pleasant from the moment I walked in. She greeted me with a genuine smile, was extremely patient, and helped me organize everything professionally without making me feel rushed or uncomfortable. What stood out the most was her positive attitude and customer service. Even while helping multiple customers, she stayed calm, friendly, and attentive. I also noticed something very impressive during my visit — she recognized many regular customers by their names and greeted them personally. That kind of attention and care is rare these days and truly shows how much she values the people who come into the store. It created a very welcoming and community-oriented atmosphere. Excellent customer service like this deserves recognition. I highly recommend this UPS Store location to anyone looking for reliable and friendly service.
• LG

  liz Gomez

  May 8, 2026
  5.0
  Swati Patel is absolutely amazing and truly the reason I continue coming back to this UPS store. From the moment you walk in, she greets everyone with such a positive attitude and genuine kindness. She is always smiling, always professional, and somehow manages to make even the busiest days feel easy and stress-free. Her customer service is beyond exceptional. She goes above and beyond to help with every detail, answers questions patiently, and makes sure everything is handled correctly and efficiently. You can tell she genuinely cares about her customers and takes pride in her work. The store itself is always organized, welcoming, and runs so smoothly, and that absolutely reflects her leadership as manager. It’s rare to find someone so hardworking, personable, and consistently happy every single time you visit. UPS is very lucky to have Swati. She creates such a great experience every time, and she deserves all the recognition for the incredible job she does!
• AH

  Anders Highbarger

  May 5, 2026
  1.0
  Been here three times over the past two years and every time it's been the same. The people at the counter, every time I've been, charged way more than the expected price, and they never show or tell me why. Never coming here again. I asked them this last time for a flat-rate box that would fit a small book and a couple other even-smaller gifts. I measured at home and the items would fit in a 5x7.5x3 box. So either a small or medium flat-rate max. So between $15 and $18. The girl at the counter said "just give me the address and I can do everything else for you.", so I did, she measured the items on a scale, tapped a few times on her screen, said, "the total will be 27 something", asked me to confirm the address and sign, I did just to see what she was charging me exactly, then she hovered over the customer screen and tapped "no receipt" as the prompt showed up, before I could even acknowledge it. And then she said, "plus an extra $5 something for the box". After I signed. I replied, "But isn't the flat-rate box, isn't that what I'm paying for?" She said, "no, the $27 is for the shipping, 5 for the box." So $32, almost 33 total. Literally twice as much as I was expecting. Thank God I hadn't paid yet. I told them I'm just gonna ship it from somewhere else and left with my stuff. We double checked online and we realized that, more than likely, she was going to charge me for an XL box, or a large box with shipping separate. I say more than likely because again, she skipped the receipt prompt *without asking*, and I couldn't see what she was tapping on on her end. Ridiculous. So very clearly obfuscating every part of the transaction to charge me as much as possible. A few months ago I shipped out a small 7x4x1.5 book for a return that was overcharged by like $12 too but I was too tired to go anywhere else at that point. Predatory with no remorse. Never going there again. They're very clearly never going to change.