Incredible and memorable would be words used to describe our experience with Jessica at this FedEx Office Print & Ship Center! We brought in a “book” to be disseminated at Mother’s funeral services. The staff greeted us with a friendly smile and were eager to assist us with our needs.
Jessica’s knowledge, expertise and willingness to go above and beyond for the customer exceeded our expectations. The product she produced for us “instantly” reflected excellence. She and Dirk are to be commended and thanked for outstanding customer service . This place is a first class FedEx Office Print $ Ship Center, and we highly recommend it to meet all your printing needs. It will be an awesome experience you never forget. Thank you, Jessica and Dirk!
David and Connie Hadley
RE
Robinson Elektrik!
Jul 17, 2026
Have Great Difficulty in Printing Screenshots. I asked for Employee Assistance and made the Mistake of Trusting him with my Smartphone. He took the Liberty of Installing U needed Apps and Changed my Fone Settings!?! I won't Return!
SD
Sorabh Datta
Jun 13, 2026
I visited this FedEx Office location around 5:30 PM to drop off a prepaid VFS shipping envelope. There was only one customer ahead of me, and the store was otherwise empty.
The employee working at the counter, Shanna, instructed me to use the self-service kiosk. When I attempted to scan the barcode, the machine displayed a message stating that store assistance was required. After the customer ahead of me left, I politely asked for help. Instead of assisting, Shanna again told me to use the self-service station. When I explained that the kiosk was displaying an error and requiring assistance, she responded, “Can’t you read?” in a rude manner.
I questioned why assistance could not be provided at the counter since the store was empty, and she repeated, “Can’t you read English?” I found this comment offensive, disrespectful, and completely inappropriate customer service behavior.
I am not upset about being directed to self-service. My concern is the manner in which I was spoken to. Customers should be treated with courtesy and respect regardless of the situation. I hope management reviews this incident and provides appropriate coaching.
CM
Crystal Montoya
May 11, 2026
Was amazing atmosphere and friendly staff
Dirk was awesome. He gave me an honest answer that I was looking for and he helped me out. Thank you