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B. Mendez Ochoa
4 days ago
I ordered a laminated study booklet online and, when I picked it up, the employee with false eyelashes rushed me through the pickup and didn’t really give me a chance to look through everything. I checked it in my car and noticed that the bottom of one page had glitched and printed incorrectly.
I called because I simply wanted that one page reprinted. Instead, she became argumentative and kept saying things like, “Come in and I’ll show you how you submitted it,” and repeatedly insisted that I had submitted the file incorrectly and that FedEx only prints what they receive.
I kept trying to explain that my original file looked completely fine on my end, so if something became corrupted during uploading or processing, that was all I meant. I wasn’t blaming her or accusing anyone of anything. I just wanted the incorrectly printed page replaced. There was no reason for her to keep arguing with me about whose fault it was or repeatedly accuse me of submitting it wrong.
When I went back, she was gone and another employee helped me without any issue. I appreciated the second employee’s help. My complaint is really about how unnecessarily rude and confrontational the first employee was over what should have been a very simple reprint request.
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Jason Brandon
Jul 15, 2026
Very good service and was very helpful
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Diane Yarbrough
Jun 4, 2026
Beautiful young Asian girl served me today. Being an older lady who is not tech savvy she was a godsend. I couldn’t bring in my 30 pound box and she went out and got it from my car. I couldn’t find my label in my email and she found it and printed it for me. She said she had worked there for 3 years when they first moved. I wish I had gotten her name. She deserves a raise.
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Isaul Dominguez
Jun 4, 2026
Exelence service, that's my favorite store
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Dominique Riggins
May 16, 2026
JR is very nice and friendly. Love his positivity and upbeat attitude!