The UPS Store

Reseñas

• CY

  Clara Youn

  4 days ago
  5.0
  Excellent experience getting Live Scan done at this location by owner Sean. I have come here twice now within the last several months to get LiveScan, once for employment and another for a volunteer opportunity. Both times, Sean was efficient and really knew what he was doing. An added bonus is that he is HILARIOUS! Very fun and kind human being. I also come here for Amazon returns and he is always nice and friendly and runs his business in a very proper and respectable manner. Thanks Sean!
• DH

  Dan Harps

  Oct 3, 2026
  5.0
  I regularly ship internationally for work and I appreciate how efficient and helpful the staff are. I feel that they really want me to get my packages there as soon as possible. One time, they even held the truck to make sure my package made the last shipment out. That is uncommon customer service, for sure. Also, for personal returns to Amazon, it is so fast and simple. I definitely recommend.
• RS

  Reneh Simonian

  Oct 3, 2026
  5.0
  I came to this UPS Store to complete my Live Scan, and Sean helped me through the process. He was friendly, professional, and gave excellent customer service from start to finish. He made everything quick and easy, answered my questions, and helped me feel comfortable with the process. It’s always nice to meet someone who genuinely cares about helping customers. Thanks, Sean, for making this such a great experience. I’ll definitely recommend this UPS Store to friends and family and refer more people your way!
• TO

  Taylor Ota

  Sep 29, 2026
  5.0
  I’ve gone here before for Amazon drop offs and the kiosk is really easy and quick to follow. Today I went for a LiveScan appointment and Sean very kindly helped me every step of the way. I’ve only done it once before so I was a bit nervous but he really is a compassionate and hilarious person to work with! The atmosphere inside is really chill and understanding, and I got through the process fast. Will 100% come back again!
• FM

  Fakhraddin Mamedov

  Sep 8, 2026
  1.0
  Very poor customer service. I came in to drop off packages, but the employee insisted I do everything myself while standing there scrolling on their phone. I was in a hurry, yet instead of helping, they spent time explaining how I should handle the drop-off myself. It was frustrating to have an employee right there but receive no hands-on assistance. I ended up leaving without dropping off any packages and driving to another UPS location. A simple drop-off turned into a complete waste of time. I would also like to add a very concerning incident that occurred today, October 2, 2026. I returned to this location today simply to drop off three prepaid UPS packages. The owner recognized me and told me that because I had previously left a negative Google review about my experience at this store, he did not want to serve me and told me to “go away” and not come back to the store. He then called the police and accused me of harassing him. I was extremely confused by the situation. I came into the store for one reason only: to drop off three prepaid UPS packages and have them scanned and accepted. I was not there to confront or harass anyone. My original review, which is still publicly visible, described my previous experience at this location. The store itself responded to that review and acknowledged that they had fallen short in providing customer service. Now, after leaving that review, I am being told by the owner that he will not serve me, that I should not return, and the police were called when I attempted to drop off my packages. I am asking The UPS Store corporate office to formally investigate this situation. I would also like to understand what oversight The UPS Store has over its franchise locations and whether a franchise owner is permitted to refuse service to a customer specifically because that customer left a negative review about a previous experience. Please document this complaint and provide me with a case or reference number. I would also appreciate a response from the appropriate corporate or franchise management representative.