The UPS Store

Reseñas

• MH

  Mai Hu

  1 day ago
  5.0
  Great UPS store. Lol usually i wouldnt write a review for a ups store, but this place got everything you need !!! I got all my errands done here! Happy returns, amazon returns and live scan fingerprint ! The owner Sean was super kind and funny. He helped me with the live scan process quickly and efficiently. Will come back here for my future errands for sure !
• SS

  sammy sadri

  3 days ago
  1.0
  This has been my worst experience with a UPS location. I have visited this store many times, and unfortunately, I have repeatedly witnessed an employee named Sean the "Iranian guy "speaking very loudly and disrespectfully to other staff members and displaying a rude attitude toward customers and even with other Iranian customers. During my most recent visit, Sean yelled at me and told me, “If you have a box to return, go read the instructions on how to do the self-return. If you can’t read, go ahead and listen to the instructions.” He also loudly told another employee, who was being polite and trying to help me, to stop assisting me. I was extremely disappointed and uncomfortable with the way I was treated and see this kind of third world customer services in beautiful Foothill Ranch ,OC. I hope the owner or management addresses this employee's behavior. Unfortunately, after this experience, I would rather drive a few extra minutes to another UPS location than return to this store. Very disappointing experience.
• EH

  Elaine Ho

  3 days ago
  5.0
  I had another great experience at this UPS Store yesterday! The owner is always so helpful, friendly, and patient. Whether I need help navigating the Amazon returns process or getting a LiveScan done, he always takes the time to explain everything and make the process easy. Yesterday, I also witnessed him handle a difficult customer situation, and I was really impressed by how professionally he handled it. He remained calm and respectful, didn’t escalate the situation, but also stood his ground and made sure the customer couldn’t simply dictate how things should be done. He handled the situation with a lot of patience and professionalism. It’s clear that he genuinely cares about providing good service, and that makes a big difference. I always feel welcomed and well taken care of whenever I come in. Highly recommend this location!
• NG

  Nadia Gara

  Aug 10, 2026
  1.0
  I never write bad reviews , but I had to do this due multiple times getting an attitude from the owner who has multiple personalities. You never know what you gonna get when you enter , the nice guy or the angry having a bad day guy 😒 Never felt welcomed there either, especially when I just have amazing returns . Will never pay for anything there even if I have to drive further ! Customer service is non existent at this location . Do better if you have a service business !!
• KK

  Kenna

  Aug 5, 2026
  1.0
  I feel like some of these reviews are disingenuous. The owner was rude, completely ignored my question and looked away non-responsive when I made a statement about their policy of allowing walk-ins for fingerprinting. He completely left the room and then came back and bluntly said you can come for walk-ins when it’s not busy. A previous time when I visited this location months before, he locked the door before closing and stated not to let anyone in because the line was too long. He would yell at the customers across the room saying don’t let that person in. Overall, I think the fact I remember an experience months before from the same owner goes to show how bad their behavior is. I will be driving farther away to receive my live scan to avoid interacting with this employee.