SV
Stephen Velasquez
Sep 10, 2026
I placed my order directly through the Wingstop app more than an hour in advance and scheduled it for 5:00 PM. I arrived on time, but the restaurant was packed with at least 10 customers waiting for orders and there was nowhere to sit.
What was particularly frustrating was watching DoorDash drivers repeatedly come in, pick up orders immediately, and leave while customers who had ordered directly or in person continued waiting. At 5:11, I asked about my order and was told it would be another four minutes. I finally received it at 5:15, 15 minutes after my scheduled pickup time.
The food itself was good and my order was completely correct. My complaint is with the pickup process. If a store is too backed up to fulfill a scheduled 5:00 pickup reasonably close to 5:00, that time slot shouldn't be offered in the app. Ordering directly and picking it up myself shouldn't be less convenient than ordering through a delivery service.
SS
Sarena Singh
Aug 30, 2026
Very hit or miss. DoorDash on August 16 and it was delicious! DoorDash on August 29 and it was absolutely disgusting. Chicken taste freezer burned mainly got fried Batter and only got eight out of 10 wings. But I would consider it like five wings based off of the quality
WP
Wasiq Paikar
Jul 30, 2026
Very bad reception very slow and also very dirty
I really appreciate Michael & Ailill these Guys are amazing They fixed my order with no problems true customer service with a smile keep up The Great work guys this store location in folsom is very lucky to have Team players like you...
AS
Azucena Sohlich
May 4, 2026
always good service at this location and fresh