Michael Kors Outlet

Reseñas

• LB

  Lynne B

  Aug 3, 2026
  1.0
  Worst customer service I've dealt with in my 58 years of life!! I have also worked in customer service for 30 years so I know good/bad service. I ordered sunglasses that were out of stock everywhere except here and needed them ASAP as we were leaving to go out of town the next day. I ordered in plenty of time to pick up the same day yet my order was not processed. I called the next morning when they opened and then the story changed. The sales associate on the phone advised me that ' it takes 3-4 days to process an online pick up order and that they were very busy so it was not going to happen that day. This is NOT what was said when I ordered the day before.3hrs or less was what was stated. I became a little upset. I was NOT cursing at or throwing personal insults at this associate when she told me that I needed to lose the attitude, I reminded her that I was the customer and she was the one with the unprofessional attitude.I just ended the conversation there and told her to have my glasses ready. I was beyond irritated by this time. This is Michael Kors mistake yet I am the one being treated poorly. While driving to the store which is 60 miles round trip from my house, my daughter called before we got to the store and I told her what was going on, she said that she received poor service from this location as well. I get to the store when an associate comes out 5 minutes later. I told her what I was there for and she confirmed that she was the one I spoke to on the phone. She brought out the glasses and I tried them on. I told her I would take them and handed them back to her. She stated that I must of smudged the lens as they were immaculate when she handed them to me and made a big deal about the smudge. I had to bit my tongue as I had already told her that I was going to buy them so there was no need for all this extra. I don't think I smudged the lens but even if I did all she needed to do was to wipe the lens again...it is that easy. This women should not be working in customer service!!! She was also extremely rude to a person on the phone in front of me. She cancelled my pick up order and just did it as an in store purchase which is no big deal but don't understand why when I had an existing pick up order. I buy a lot from MK and have receipts to prove it. They need to get their act together or I will be taking my business elsewhere!!! I am contacting corporate.
• IA

  Iman Arian

  Jul 5, 2026
  5.0
  I recently visited the Michael Kors Outlet, and I was having a difficult time choosing a gift for my mother. One of your associates, Sarah, was incredibly helpful throughout the entire process. She was extremely patient, friendly, and knowledgeable. She not only answered every one of my questions, but also helped me compare different styles and prices so I could choose the perfect handbag. I truly appreciate the outstanding customer service Sarah provided. Thank you for having such a professional, knowledgeable, stylish, and welcoming employee on your team. She made my shopping experience enjoyable, and I will definitely be back.
• NS

  nooshin sharifi

  Jul 4, 2026
  5.0
  I had an amazing shopping experience at Michael Kors Folsom thanks to Sara! She was incredibly friendly, patient, and knowledgeable. She took the time to understand what I was looking for, offered great recommendations without being pushy, and made the whole experience enjoyable. Her outstanding customer service truly stood out, and I left with exactly what I wanted. If you’re shopping at Michael Kors Folsom, definitely ask for Sara—you’ll be in great hands!
• JG

  Jackie G.

  Jun 26, 2026
  1.0
  Had purchased a Michael kors sunglasses in the Vacaville outlet last Sunday on our way home. It was the display sample which was apparently the last one. I purchased it but noted when I got home that it partially covered my eyebrows and I decided to return it in the Folsom outlet close by. Sad to say that I had a bad experience w this particular sales lady in the store. She frowned, was argumentative , stated we bought it elsewhere and when I pinpointed their return policy in the receipt ,tried to indicate that the sunglass was dirty ....claiming I had used it etc when I have not done so. Obviously a person who lacks training.
• LL

  Luu

  Jun 22, 2026
  1.0
  Unfortunately more than half of the associates here make me feel so uncomfortable to shop here. I’ll never be shopping here at this location again.