FedEx Office Print & Ship Center

Reseñas

• BW

  Brooke Weisman

  4 days ago
  1.0
  FedEx has changed—and not for the better. Their new AI-driven phone system and overseas call center have created one of the most frustrating customer service experiences I’ve ever encountered. In the past, I could speak directly with the local FedEx office serving my area and get answers quickly. Now, it’s nearly impossible to reach someone who can actually help. FedEx attempted to deliver a package three times. Each time, they left a notice at the gate without calling us to gain access and without including the tracking number on the delivery notice. The notices simply stated that delivery could not be completed. After navigating the AI phone system, I finally reached a live person (for anyone trying, pressing 8 repeatedly seems to help). I was told the local FedEx location was closed. I drove there anyway—it was open. When I spoke with an employee, he said he hears similar complaints all the time. He noted that the situation is especially problematic for hospitals and other critical deliveries when customers cannot reach a knowledgeable FedEx representative in the United States. Reliable communication and accountability are essential to running a business. Unfortunately, FedEx no longer provides the level of service my business requires. Goodbye, FedEx
• CW

  Claire Wellens

  Jun 1, 2026
  5.0
  Every time i step foot into this FedEx i am greeted with kindness!!! Not only is every employee very welcoming -they are helpful and have lots of patience. No one likes waiting in line for shipping, but the team members here make what they can control a great experience.
• RD

  Rick Dash

  May 13, 2026
  1.0
  My wife and I went to our local FedEx (Encinitas) this week, and left very disappointed. We have been loyal FedEx customers for over 20 years, and we've never encountered someone as rude, condescending, and arrogant as Aaron, the bald guy with a beard. It's very obvious that he hates his job at FedEx, so he should quit or be let go immediately. If we have to come back, we will NOT be dealing with Aaron. Do better FedEx.
• EC

  Emily Conner

  May 6, 2026
  1.0
  I’m sad to say this is the worst printing experience I’ve ever had. The workers were nice enough, but the store is run very inefficiently and the workers are not trained on very basic printing assistance. It took three times longer than it should have to print my items and I ended up paying more because the guidance given was incorrect. I feel like I should be reimbursed after this experience, and would never recommended it. I even had to help a fellow customer print because he was not being assisted after quite some time. Go anywhere else!
• BB

  Buddy

  Apr 3, 2026
  1.0
  Manager Jairo flat out lied to my face I had a package that required a signature, I showed him my cdl. He had me sign for a package. I saw it was the wrong person after I signed for it. Jairo tgen told me my package was returned and, he could not do anything about it. Because at 5:05pm customer service was closed