MI
Meghan Ibarra
5 days ago
No one likes making a special trip to send something or print a bunch of papers up, but all of the staff here are helpful and cheerful when they don't need to be. I rarely find a line and it moves fast when I do. Thanks for making a boring chore easy!
Terrible experience. I called ahead to confirm the store was open on Sunday after already wasting time driving to two other locations that were listed as open but weren’t. The call ended abruptly before I could even verify anything.
When I arrived, I was helped by Christian, who was initially polite. However, things quickly became frustrating when he insisted on scanning my ID to process a shipment. I explained multiple times that I was sending the package on behalf of my employer and was neither the sender nor the recipient. He repeatedly cited “company policy” and refused to proceed without scanning my ID.
This didn’t make sense. I’ve used USPS many times and have never been required to provide or scan my ID under these circumstances. I also raised concerns about identity theft and questioned why my personal information was necessary if the package wasn’t tied to me. I was told their system doesn’t retain personal information—which only made the request more confusing.
When I asked what the ID was needed for, I got inconsistent answers about safety and having a contact address on file. If the purpose is just to contact someone by phone in case of an issue, then requiring my address and ID seems unnecessary—especially when I’m not the shipper. After several minutes, I was finally told I could change the return address, which is what I had been trying to clarify from the beginning.
Overall, the experience felt poorly explained, inconsistent, and unnecessarily difficult. The store needs significant improvement in communication, customer service, and basic policy clarity. I would not use this service again.
MALE FEDEX STORE EMPLOYEE 'JP' IS RUDE AS HELL! 👿👺👿👺
Great customer service! I always like coming to this location. On my must recent visit, Celeste went above and beyond to give good service (which is rare these days.)
Maybe it was a bad day, because there were several cranky people in the office waiting to be helped. But I'm still slightly in shock at what I witnessed.
I brought several customer shipments from my business for drop off, enough that it filled my own trolley to about 5 ft high. The agent began to transfer them one at a time, but I suggested she just roll my cart to the storage rack to simplify her task, which is what other FE locations have done.
Great idea! So she takes my loaded cart back to the rack - - and then tips it over like a wheelbarrow, so that all the packages go flying! Especially a heavy one on top which went flying the 5+ feet and really hit the ground hard. It was kind of like one of those airport luggage bag handler videos on you tube. The only thing missing was a drop-kick.
After I picked my jaw up off the ground, (also noticing that I was getting some serious side-eye from her and her colleague) I asked why in the world she would handle items so roughly. The response was - "oh sorry" (whisper whisper whisper w/ the other employee).
Lesson learned. Too bad, because my recently changed routing made this a convenient drop off option. But I think I'll go elsewhere.