The UPS Store

Reseñas

• JB

  J Bellerive

  Jul 23, 2026
  5.0
  Visited at least 20 times over the years. Especially SAMANTHA, they are always super helpful and dedicated to getting the job done. Thanks!
• CH

  Carolyn Howell

  Jul 4, 2026
  5.0
  Employee Cary is kind , efficient and very helpful with your needs .Some of the less newer employees are nice as well .They all seem to be efficient
• DS

  Deanna Schlacht

  Jun 23, 2026
  1.0
  The store was not very clean, staffing not very helpful... not to mention extremely rude.
• AW

  Amanda White

  May 15, 2026
  1.0
  Rude and incredibly unhelpful.
• MJ

  mary jameson

  May 13, 2019
  1.0
  Community warning on this place. I ordered a package off an online retailer who offered a ship to store delivery option, commonly known as ADL services for UPS, or an alternate delivery location. The retailer offered this convenient store in Dixon, which was convenient. Upon arriving, I waited patiently for Samantha to emerge from the back of the store where she was clearly very busy. A nice gentleman greeted me immediately but advised that I would need to wait for Samantha. When Samantha emerged she rudely told me that this is “not a service that their store provides”. I explained that it was offered by the online real retailer and is Common at UPS store locations and offered to show her my confirmation email. Unfortunately it was apparent that my presence in the store was a real inconvenience to Samantha, who then begin to chastise me for the way the label depicted my information. (Please keep in mind the label was created by the retailer and I had nothing to do with it). After she chastised me thoroughly Miss Samantha told me that it would be five dollars for me to actually take my package! Please keep in mind I had already paid shipping in full to the retailer when I placed my order. I called two UPS store locations in Vaca and Fairfield And both confirmed that this practice is not legit. I also called the UPS corporate site who reiterated that there is no charge for package pick up. Small businesses really do rely on the members of their community to support them, Unfortunately due to Samantha’s rudeness and potentially fraudulent practices this is not a local business I will support.