Subway

Reseñas

• JK

  James Kim

  Sep 12, 2026
  1.0
  I ordered a Footlong through the mobile app, but the employee mistakenly gave me a 6-inch sandwich. I called the store to report the mistake and asked for a refund. Instead of handling the issue professionally, the manager became angry, raised their voice, and refused to refund me. They said they could give me another sandwich later, but I explained that I wanted a refund for the item I paid for. The manager then told me not to come back to the store and hung up on me. Mistakes happen, but the way the manager treated me was completely unacceptable. I was simply asking for what I paid for. Very disappointing customer service.
• HH

  HY

  Aug 25, 2026
  1.0
  I waited a bit to write this review because I believe in giving businesses the benefit of the doubt and seeing things from their perspective. But this experience crossed the line. After finishing a workout, I tried to order from this Subway using an active Uber Eats promotion (spend $20, get a free 6-inch sub). The app kept rejecting checkout for all four available options, giving an error. Since I was right nearby, I went into the store to see if they could help sort it out. That's when things went sideways. The staff offered zero help and just told me to call Uber Eats. When I tried, I discovered Uber Eats no longer has a customer service phone line—I literally had to call back pretending to be a merchant just to get through to someone, only to be transferred in circles for 30-45 minutes. When I told the shift lead this, they had the owner text them, and the owner just repeated the useless advice: "Tell her to call Uber Eats." Meanwhile, I showed the worker my phone proving the active promo code was broken on their end. This comes down to basic customer service: you don't lose a customer who is actively trying to give you their money over a broken app glitch. A simple gesture or honoring a cheap 6-inch sub to fix the headache would have kept me coming back. Instead, the staff showed complete apathy, passed the buck, and made me do their job. There are plenty of Subways in the area. I took my business elsewhere—where the promo actually worked—and I won't be back to this location. Train your staff, update your app inventory, and learn how to take care of customers.
• DG

  D G

  Aug 24, 2026
  1.0
  Ordered in the app to save time. Whoever fulfilled the order either wasn't paying attention or simply doesn't care enough to actually follow simple instructions. I will likely visit the store again, but will place my order in the store so I can watch them closely and make sure I get what I order.
• AJ

  Aaron Jordan

  Aug 15, 2026
  4.0
  I like this location. The employees are helpful and kind and remember my daughter's order -which makes her feel special.
• AB

  Aryanna Borba

  Jul 24, 2026
  1.0
  I placed an order in advance and I make sure to triple check the time for pick up as I always do and somehow the system messed up. I call and ask nicely if I can be remade because by the time I noticed it had been an hour and tuna shouldn’t sit out for an hour. I paid and just wanted it remade so I don’t get sick. Man was rude and kept saying for me to pick it up without acknowledging that it’s been sitting out for an hour already. Unprofessional and carless and would happily let customers eat food that would make them sick so they can be lazy and not remake a sandwich that costs $16.