We ordered one 6-inch and one footlong sub through the app. It wasn't until after we picked it up and got home did we realize that they gave us two 6-inches. We had to drive all the way back and wait for them to make us the other half of the footlong that we were missing. Super unprofessional because they didn't even apologize. Wasted an hour of our time driving back and forth, and they didn't even give us a free cookie or something as compensation. We tried calling multiple times before coming back (to see if we can just get a refund), but no one picked up the phone.
Visit this location if you want your time wasted and have half your order missing, without even a mere apology.
Their sandwiches look nothing like what they show in photos. I ordered a “ sandwich with extra cheese, extra tomatoes and extra cucumbers. When I got my sandwich, it had just one small slice of tomato and invisible cheese. This is not an isolated incident. This is a pattern. Now the bread size is smaller than it used to be, slices of cheese, cold cuts are super thin. The sandwich is basically a piece of bread and little bit of lettuce, spinach, dressing. Yuck. I am going to try alternatives to Subway. This used to be a good chain. Now it sucks.
Update 8/24/2026 - The owner response is boiler plate meaningless response. In the past anytime I had a problem, I reported it through the Subway website and I got same exact response. It thanks me, promises to do better. But nothing changes. It’s is after many occurrences of problems, I chose to post a Google review. I may try them one more time. If I see a difference, I shall report.
BA
Bachittar Akaal
Jul 6, 2026
I am extremely disappointed with my recent visit. I ordered via the kiosk and requested extra onions, pickles, and black olives. Unfortunately, the amount of vegetables I received was minimal. It seems the staff skimped on the ingredients just to make closing up easier, which is a clear sign of laziness. I won't be returning anytime soon. And do not order on kiosk. Make your sandwich front of your eyes..
GS
Genzo Sekine
Apr 23, 2026
Decided on Subway for lunch. Doordashed it because I was a little busy and this is what we got. One with only the bread. Second with only the meat... interesting...