The UPS Store

Reseñas

• DN

  Dan Nedialkov

  Jul 30, 2026
  1.0
  I've been coming to this UPS Store for years, but sadly I will never step foot in this store again. This morning (July 30, 2026, around 9:00 AM), I went in to return an Amazon package. The store had just opened, and there was only one employee behind the counter—a Hispanic male with short black hair. I beleive his name is Edwin. The day before, Amazon had delivered my item in the manufacturer's original shipping box (not inside another Amazon box). I followed Amazon's return instructions exactly. I packed the item back into the same original box and attached the prepaid shipping label that Amazon provided. Instead of simply accepting my return, the employee immediately accused me of lying about the box being the original packaging. I had to point out the old Amazon shipping labels that were still on the box (which I had crossed out with a pen) before he finally admitted that it was the original box. Then he continued making my life difficult by telling me my shipping label was "too big" and that I needed to make it smaller. At that point, it honestly felt like he was looking for reasons to argue with customers and refuse packages instead of helping people. Returning an Amazon package should take a minute or two, not turn into an argument. Thankfully, a tall Black employee with braids arrived shortly afterward and accepted my package without any problem. Unfortunately, this wasn't my first bad experience at this location. Just the week before, I had another Amazon return. Once again, Amazon had shipped the item in the manufacturer's original box. Amazon's return instructions clearly stated that no additional Amazon box and no shipping label were needed. I simply had to return the item in the original packaging. That same tall employee with braids insisted that Amazon would never accept it unless I put the manufacturer's box inside another box. I explained several times that I was following Amazon's instructions exactly, but instead of listening, I had to go back and forth with him before he finally told me I needed another box. Why am I being treated like I'm trying to scam someone when I'm simply following Amazon's return instructions? I've been a UPS customer for over 10 years, and I can honestly say this is the worst UPS Store I've ever been to. The customer service at this location is terrible. Instead of helping customers, they question them, argue with them, and make a simple return unnecessarily stressful. A good customer service experience means treating customers with respect, listening to them, and helping solve problems—not looking for reasons to create them. I have never felt so frustrated returning a package. This store has completely lost my business. I have also submitted a formal complaint to UPS Customer Relations because no customer should have to go through this just to return an Amazon package.
• GF

  gerry furth

  Jul 22, 2026
  4.0
  Friendly, professional service, with adequate staff to handle the number of customers, with a smile in a neighborly shopping center with a supermarket and parking
• KK

  Kanzeso

  Jun 29, 2026
  5.0
  Good spot. Owner works fast and is professional. Employees seem to follow his lead. No nonsense. Great experience.
• SM

  s moss

  Jun 27, 2026
  2.0
  I was a little shocked at the ineptitude of this location. I went it without having printed the label and explained I had a tracking number. The woman, an older Asian lady with glasses, at the front desk said I’d have to pay 2 dollars to print it which I’ve never heard of. I expressed confusion and she said well do you have a barcode or a label, it depends. I told her I’d search for it. I wasn’t sure how to have the label sent to my email address using the website and stated that. Her response? Call the 1800 number, I don’t know how that website works. I took 5 minutes, figured it out, pulled up the barcode and suddenly printing the label was free. Maybe more training is in order.
• RA

  Reed Austin

  Jun 7, 2026
  1.0
  Stole my package, refused to help me, told me to talk to corporate. They talked me out of getting higher insurance on the package then lost it. I paid a ton for shipping and packaging. Corporate is endlessly reviewing it. Don’t use the store if possible