Tiffany & Co.

Reviews

• BS

  Brooke Smith

  Jun 6, 2026
  1.0
  Had a terrible experience with the manager Marcus. Surprising that he's a manager with his inadequate approach to service and care at a luxury brand like Tiffany. Tiffany management, do better. He was constantly looking at his phone, didn't to seem to care about showing the products in the store and showed no effort in customer service. Tiffany & Co could do a lot better with improved training and providing better service if they want to sell their items (they actually have a good selection). I actually wanted to buy more pieces but was put off by the service. I ended up buying pieces at Cartier instead given the Cartier SA actually took the time to show the products, explain and treat you like a valuable customer. BIG NO to Marcus here.
• LH

  Layla Hadidi

  May 7, 2026
  1.0
  Poor customer service. Definitely tarnishes the experience of Tiffany & Co as a brand
• KL

  Kennedy Lee

  Apr 26, 2026
  5.0
  I stopped by the store last week with my mom to have our jewelry cleaned. The store is currently under renovation, and the asian girl at the front kindly explained that services are by appointment only, but still managed to fit us in within about 30 minutes. We did find out silver cleanings are now $25 per piece, which was a bit disappointing since they used to be free, but we went ahead. We were helped right away when we came back and our jewelry looked like new. Overall, a smooth experience despite the renovations and kind staff, hopefully we won’t need another cleaning in a while cause it ain’t cheap!
• JR

  Jessica Rousseau

  Apr 25, 2026
  1.0
  Incredibly rude experience - came in to resize a ring worth $8K and just got told I needed an appointment
• CC

  Chris

  Apr 14, 2026
  4.0
  The Tiffany & Co. at Fashion Island is a landmark destination for luxury buyers throughout Orange County, and for good reason. I've brought clients here on multiple occasions — engagement rings, closing gifts, anniversary pieces — and the experience never wavers from the brand's storied standard. The staff at this location is genuinely excellent: warm, knowledgeable, and appropriately attentive without being overbearing. The blue box still carries real emotional weight for clients marking major life milestones, including significant real estate transactions. Fashion Island's setting enhances the occasion. A world-class boutique in one of OC's most iconic retail destinations.