SO
Stephanie Mendez Montes de Oca
Apr 13, 2026
I went to pick up a package today after it was repeatedly attempted at the wrong building—even though the address was correct. Since delivery wasn’t successful, I had to go in person to retrieve it.
The package is under my sister’s name, and unfortunately she’s out of town. Before going, I called FedEx customer service, and they confirmed the package would be held at this location. They also emailed me instructions stating that a photo ID would be enough to pick it up (I even have the screenshot).
However, when I got there, the front desk representative was very rude and refused to release the package. Now I’m being told my sister has to come in person to pick it up.
Really disappointing experience. I understand policies are policies, but the lack of consistency and customer service makes the situation worse. Do better.