EL
Esteban Lopez
Aug 10, 2026
I came to Wingstop to pick up an online order, and unfortunately the customer service was very disappointing.
When I told one of the employees I was there to pick up an order and gave him the name, he initially ignored me. When he finally acknowledged me, he handed me the bag in a careless manner. I checked the order and noticed that the corn I had paid for was missing.
I politely let another employee know that I was missing the corn, and instead of simply checking the order, he immediately gave me attitude and insisted that he had put it in the bag. I told him that if it were actually there, I obviously wouldn’t be standing there asking for it. After checking, he realized it was missing and gave me the corn, but tossed it toward me rather than handing it to me respectfully.
I could have made a big scene, but I chose to simply walk away. Mistakes happen, especially with food orders, but the way customers are treated afterward matters. I paid for my food and shouldn’t have to argue with employees over something that was missing from my order.
The experience felt very unprofessional, and the customer service definitely needs improvement. I hope management takes this feedback seriously and provides better training on how to treat customers respectfully.