NH
Ngia Her-Lee
Aug 1, 2026
**zero Star**
My family and I had one of the worst experiences at this Subway on July 30, 2026 around 8:05 pm. I walked in with my three kids and ordered three BMT footlong sandwiches. From the very beginning, I stated that we wanted all three sandwiches toasted without the cheese because I don’t like melted, soggy cheese.
The employee toasted the bread, then turned around and asked me what kind of meat I wanted. I politely reminded her that we ordered BMTs, which already come with salami, ham, and pepperoni. Instead of simply acknowledging the misunderstanding, the younger lady mumbled something under her breath.
As she continued making the sandwiches, she kept mumbling under her breath. Because of the glass partition, I couldn’t hear her, so I politely asked if she could repeat herself. Her response was “ Oh, I just said I farted.” I was completely caught off guard and didn’t even know how to respond. It was incredibly unprofessional.
Then my 13 and 9 year old asked if they could use the restroom to wash their hands before eating. When they asked for the restroom code, she told us the restroom had been “not working all day and that something was wrong”
When it was time to pay, I asked what time they closed because her behavior seemed odd. She told me “ 9 pm” Since it was only about 8:20 pm after paying, I assumed we still had plenty of time to eat. However, immediately after I paid, she told us “lobby is closed and you cannot stay.”
I asked if it was because she had already cleaned the lobby and restroom. She said “yes”. Then I pointed out that they didn’t close until 9:00 pm and there were still about 45 minutes before closing. Her response was simply “the lobby is already closed.”
We were forced to take our food and leave immediately after purchasing it. Mind you we spent $51.59 for three BMT footlong combos. As we walked out, she got on her cellphone and started talking loudly, making it obvious she was more interested in ending her shift than providing customer service.
I was extremely upset, but I chose not to react in front of my children. No customer should be treated this way, especially after spending money at your business. The employee was rude, dismissive, and completely unprofessional throughout the entire interaction. We felt unwelcome and disrespected. I will not be returning, and I would not recommend this location to anyone at all.
They need to retrain their employees or family members on professionalism. Do not come here if you want to be disrespected and discriminated against. It seems this is a regular normal customer service behavior at this Subway.
Improve customer service and staff professionalism or you risk losing customers and potentially going out of business. You would be upset if this happened to your own family, so why treat the customers who support your business and provide your income this way!!!