JS
Jamie Saldana
Sep 12, 2026
We ordered at 10:20 p.m., and they don’t close until midnight, so there was plenty of time to complete our order. We were home by 10:40p.m. and when we sat down to eat, we realized the order was wrong.
We called and spoke with Emily. She either couldn’t find our order or didn’t want to look for it. She told us we would have to bring the food back to have it remade. Which is fine, thats why we called. There was no apology, but we agreed to bring the food back and told her we were on our way and asked that it be ready.
When we arrived around 10:55 p.m., the food wasn’t ready, Emily had an attitude and checked through our bag like she thought we were lying. There were about five cooks in the back, and everything was already cleaned up like they were closed, even though they still had another hour left to be open. They all acted annoyed, and the cooks kept staring and talking while looking at us, which made us really uncomfortable. When we walked out, one of the cooks mocked us and laughed. After all of that, still no appology and the remade fries they gave us were cold.
I didn’t want to post this review. I tried calling today to speak with someone about what happened, but they would only pick up the phone and put me on hold. I’m also reading other reviews where they keep promising people a better experience, but those reviews go back months and it doesn’t look like anything is getting better. We never received an apology for their mistake, for making us drive back, or for how we were treated.