NT
Nischitha Thimmegowda
Jul 23, 2026
I visited the Saint Laurent (YSL) outlet at Woodbury Common Premium Outlets on 07/23/2026 between 2 pm to 6pm.
I asked a female associate whether a particular handbag was available. The interaction left me feeling uncomfortable because the associate laughed and discussed my question with another employee instead of simply helping me while I was standing there. Another associate then told me that the bag was not sent to the outlet. The overall interaction left me feeling unwelcome. I wanted to share this experience because it did not reflect the level of professionalism I expected from a luxury brand.
KK
Kunal Kochhar
Jul 12, 2026
Guy at the door makes ysl store policy on the fly. Something store manager needs to know about. I was in the store and my wife was asked to wait in line as she arrived 2 minutes later. So we walked out as there's a lot to shop in woodbury and see know WHY ysl rating is low
I had a terrible experience with customer service over the phone. I requested a payment via link for a birthday present!!! But it never arrived. To make matters worse, they didn’t even answer the phone when I called back. Whoever the manager for this team is, needs to correct this!
FW
Frederick Webster
Jun 8, 2026
the staff was rude, nobody came up to me and greeted me I had to go to them
There was a wait when I got there, but the line moved quickly. However, once I walked in, there wasn't a very large selection of bags available.