RH
Royal Harrington
Jun 3, 2026
I came to this FedEx location around 8:30am this morning. A lady about 5’4 or 5’5 long black curly hair told me I couldn’t return my item (an item that I have returned multiple times because the sizes don’t fit) because of the box that it came in. I informed her that my QR code clearly stated no box or labeled needed. Her response “I understand that, but that box doesn’t fit our requirements”. And she tried to get me to purchase a box or bag from their store. I don’t think she understood that the box I had was the box the item came in.
I returned to the store after work about 630pm because I’ve returned things to this location multiple times and I’ve never had a problem. Richard assisted me, took my box, and gave me my receipt. I informed him what happened earlier this morning and he said “it says you don’t need a box, we provide one or a bag” he also said he would ask who worked in the morning. So just in case it slipped his mind to follow up, I’m writing this review.
5 stars for Richard who works in the afternoon.
0 stars for the woman who “assisted” me this morning.
I had a wonderful experience thanks to Jesus at FedEx. He was incredibly helpful, professional, and patient throughout the entire process. His willingness to assist and ensure everything was taken care of made my visit smooth and stress-free. I truly appreciate his kindness and dedication to excellent customer service. Thank you, Jesus, for all of your assistance—I look forward to my next visit! ⭐⭐⭐⭐⭐
-Jotonia from Atlanta ❤️
MV
Mario Villa
May 22, 2026
Fast s e rvice
254 copies for $92. The young lady was very helpful, so I tipped well. Very good place.
VG
Virginia Garcia
Mar 30, 2026
I just left there! They helped me so much with getting to print a last minute document file I needed for work through my iphone! Thank you so much! I appreciate your customer service! 🙏