I placed a mobile order to be picked up at 8:10pm at this location. I showed up at within a minute or two of 8pm to a restaurant with no staff visible anywhere in the restaurant. In fact, I would have thought the location was closed except for two people already dining at a table.
I waited at the counter for about five or six minutes, which seemed like a long time for someone to be on a bathroom break or something, so I asked the patrons if they knew where the staff had gone, and they said they were not sure. I shouted "hello!" toward the back of the store (by now it was 8:08pm), and immediately, the Subway worker (a young man) appeared in the doorway that goes to the back room. I said that I had placed a mobile order, and he grabbed a printed receipt on the counter and said "yeah, that's supposed to be ready at 8:10pm." Indeed, the order was ready at 8:10pm, but I would be a much happier customer if I didn't have to stand around doing nothing for almost ten minutes, instead of someone actually being in the restaurant to welcome me and do what they can to help me be on my way.
This was a fail for this location's customer service. My pickup experience aside, the worker also seemed to not follow the instructions I had given in the app. I had asked for extra lettuce, and the sandwich had regular to light lettuce. Next time, I will go somewhere else. :-(