KF
Kevin Farag
Jan 27, 2026
I've been having really bad experiences with FedEx deliveries lately; broken deliveries, deliveries that were said they were attempted when I was home and know they weren't, delays, etc. HOWEVER- my experience at this location has a bright spot in my week. After multiple bad deliveries, I asked for my latest package to be shipped to this location. I arrived in the evening and Gilbert helped me as if I was an old friend. He helped me open the massive box (a bookcase) and helped me inspect the parts to make sure it wasn't damaged. He then went out of his way to reseal the box even better than it was before, explaining where the tape would support best. After all that, Gilbert then carried the box out to my truck and helped me load it into the bed. He was friendly, helpful, and went far beyond any of the service I expected to get. I also know he wasn't even supposed to be working that late, and was holding over till closing. Gilbert had every reason to just do the minimum and move on to the next customer, but he made me feel like my delivered mattered instead. I really appreciate Gilbert and I hope FedEx appreciates how much his friendliness did to turn change what had been multiple bad experiences before him. Thank you!