Place doesnt exist anymore? I walked all around where the pin was, including inside the building the pin was on. Doesn't exist where the pin location is. Needs updated if it moved, because its clearly NOT where the pin is marked.
MP
Mansi Poojara
Apr 17, 2026
They consistently deliver my packages to the wrong address and offer no help in resolving the issue.
PL
Phoenix Long
Mar 6, 2026
The workers are great! They help where they are allowed and try what they can
Im actually laughing at some of these reviews, these people arnt live customer service reps for lost packages. They box, and do printing orders. The drivers are responsible for delivery, not them.
I can say every employee is calm, collected, and nice. Let them go on about their day. If you dont like it, just go use USPS or UPS guys. You come back because they’re actually nice and care.
I like this store and the staff is friendly and helpful, but no one answers the phone. When you call the number on the website, you get into a main FedEx loop that doesn't to go the specific store; only to a call center.
Hi There. I have a feeling more and more customers will have similar complaints
Carlos is rude and dismissive misquoted me on my order. I can't believe the old manager was replaced by THAT guy! Would not honor any discount on misquoted order. What a clown. Does not understand customers. Also, who decided to put him in this position? Unbelievable! Will not return until better manager in place. Going to see Los Gatos location from now on as Capitola and Santa Cruz locations are total jokes.