This was easily one of the worst experiences I have ever had at a Subway location. I ordered two veggie sandwiches, and the service and food quality were unacceptable from start to finish.
The employee preparing my order cut open bread that was clearly old, stale, and hard. Instead of grabbing fresh bread, she kept repeatedly pressing down hard on it with her hands as if trying to force it to become soft. It was extremely odd, annoying, and distracting while I was trying to explain how I wanted my sandwiches made.
She prepared the sandwiches with total disregard, recklessly throwing ingredients on without any care. When it came to the avocado, she wasn't caring about putting black pieces of avocado on my sandwich and she even put some of the avocado skin on my sandwich, she also slapped down large, uneven chunks. I politely asked her to remove the avocado skin and cut off the black spots and to please slice the avocado thinner, but she rudely removed the skin, and some of the black spots, and carelessly chopped it into squares instead of the long slices..She also had given me a very small amount of avocado on one of my foot long sandwiches (The one that was just avocado and lettuce) from an avocado that was not a full half. There is a right way to dress a sandwich, and it should be prepared with basic care and respect for the customer.
To make matters worse, she immediately wrapped up one of my sandwiches without even asking if I wanted any sauce. When I asked for mustard, she walked straight over to the register, expecting me to follow and pay before my order was even completed. I stayed at the sandwich station while a second employee had to step in, unwrap the sandwich, and add the mustard. [He was so polite. I wish he was the one who made my sandwiches]. Meanwhile, the female employee was shouting my total from the register while I was still trying to ensure my order was actually finished correctly.
The ultimate disappointment came when we got home and sat down to eat. One of the biggest fears with a takeout sandwich order, the bread was so stale and hard that it was difficult to bite or chew. Even worse, after my daughter finished eating half of her sandwich, she noticed that her wheat bread had visible green mildew on the other half. Serving stale food is bad enough, but serving moldy food is a major safety and sanitation issue.
I will be returning to this store tomorrow to speak with management and demand a full refund. I strongly recommend avoiding this location until they address their food safety and food quality control standards, as well as staff training on food handling and customer service.
If you can go to another Subway location, I would strongly recommend doing so. The staff member named Shelley was extremely rude, impatient, and unpleasant.
She rushed customers through their orders and became visibly annoyed if they didn’t answer her immediately. At one point, a customer who did not speak English well was still deciding what to order when Shelley said, “Are you going to speak or not?” I found that extremely disrespectful and unnecessary.
Her demeanor created a stressful and uncomfortable environment. I also felt bad for another employee who appeared to be on her first day and had to work alongside her.
When I was leaving, I told Shelley that her behavior was rude. She assumed I was upset because one out of my three coupons didn’t work, but that had absolutely nothing to do with my complaint. I don’t care about the coupon. My concern was her nasty attitude and the way she treated customers.
Employees represent the business, and customers should not be made to feel rushed, uncomfortable, or belittled. I hope management addresses this employee’s behavior and provides appropriate customer-service coaching. Her demeanor was unnecessarily hostile and impatient, and it made the entire experience unpleasant.
AO
Amanda Ochoa
Aug 21, 2026
We LOVE this subway!!! Always a 10/10!!
I’ve visited this subway for well over 2 decades now and now matter how much time passes in between eating here, the sandwiches always just taste so much better here than any other subway I go to.
IF YOU SRE USING A COUPON, DONT CUT OFF THE QR CODE! YOU CANT USE THE COUPONS WITHOUT THE QR CODE!
That was for anyone who is having problems with using their coupons here.
FO
Fatima S Olaei
Jul 18, 2026
Unacceptable and cruel treatment of a child with special needs.
I had a horrible experience at this location today. My 8-year-old daughter, who is autistic, mistakenly picked up a large cup and filled it at the soda fountain. It was an honest mistake. When I tried to explain the situation to the staff and the owner, they completely lacked any empathy or understanding.
Instead of showing basic human decency, they charged me $4 for the cup and refused a refund. When I explained that my daughter has autism and didn't understand, the owner cross-examined me, rudely stated my daughter "is big enough" to know better, and openly accused me of making up her disability, saying, "First it was just a child, and now you are saying she is autism." I even had to offer to show documents just to get her to believe me because she made it clear she didn't trust my words. They even threatened to call the police over a $4 cup misunderstanding when I asked to return the order.
To insult a parent and doubt a child’s disability over a fountain drink cup is disgusting business practice. I will never step foot in this location again. Parents of special needs children, beware of how this establishment treats families
Terrible Experience I had today. I went to grab a sandwich at noon, and the service was terrible. I don’t recommend this place at all.