I bought a beautiful bag from here and I love the way they Treated me.
BM
Brendan Mamos
Jan 19, 2024
1.0
There is a female employee (long dark hair) who not only was very rude and constantly rolling her eyes, but ordered the incorrect shoes for me on a final sale item. The manager had to fix the situation. She did not look me in the eyes the entire time I was there or give any sort of customer service. I ended up ordering the shoes with the manager. Not sure what her problem was. Never have this problem at the Rodeo location. I highly recommend going there instead of this location. The employee looked like she hated her job, and put a sour taste in my mouth for Dior since I always receive the best service there.
I believe she intentionally ordered the wrong shoes for me since we had an issue as to why she is making it a "final sale". The shoes she ordered weren't even the same price, model, or color as the one I showed her. If i walked out the store without checking receipt, I would be on the hook for a $1500 shoe I did not even like. She even looked right at us and rolled her eyes when we came back. Thankfully the manager was much nicer and fixed her mistake. Like you literally have 1 job and you mess up that bad? Come on now. I expect much better customer service from Dior, especially when buying $1450 shoes.
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