I had a very disappointing experience at this Subway location. The customer service was extremely poor and the manager/owner was rude and unprofessional. The customer before me was already arguing with the manager because they did not honor Subway promotions correctly and seemed unaware of the current deals and discounts.
When it was my turn, I noticed the vegetables looked old and watery, as if they had been sitting there for days. The containers also appeared dirty and not properly maintained. I ordered a Chicken Teriyaki sandwich, but the amount of chicken was extremely small. When I complained, they claimed it was “the correct portion,” even though nothing was weighed and they were only using a scoop.
They were also clearly cutting corners on ingredients. Instead of the normal amount of cheese Subway usually provides, they only used two or three slices. The vegetables were added in extremely small amounts as well. By the time they finished making the sandwich, it honestly looked like there was barely anything inside the bread.
When I complained again, they simply said, “That’s how it is,” and refused to fix the issue or provide proper customer service. At that point, I did not feel comfortable eating a sandwich with such poor quality and tiny portions, especially for a meal costing around $15 USD.
I requested a refund, and the manager/owner refunded me in a very upset and unprofessional manner. Throughout the conversation, they ignored my concerns and barely responded when I tried to explain the problems.
This location seriously needs better management, fresher ingredients, proper food handling, and customer service training.
I hope Subway corporate seriously reviews and investigates this location soon. Based on my experience, it felt like the manager/owner was excessively cutting corners on ingredients and serving food with very poor quality standards. The vegetables did not appear fresh, the portions were extremely small, and the overall food handling raised serious concerns about cleanliness and hygiene.
Customers should not have to pay premium prices for food and service that feel far below Subway’s normal standards. This location does not represent the quality, professionalism, or customer experience people expect from the Subway brand.