IWC Schaffhausen Boutique - Scottsdale

Reseñas

• MB

  Michael Black

  3 days ago
  1.0
  The IWC boutique at Scottsdale Fashion Square is disappointing at best. I enjoy mechanical watches and own an IWC and consider it to be one of my best pieces. The sales advisor Rocky Repp was arrogant, unfriendly and dismissive. I was prepared to buy a watch on spot but after this interaction I will not be doing any business with IWC or 1916 Company. Please teach your sales advisors about service and hospitality.
• JS

  John S

  Jun 15, 2026
  3.0
  Iwc and breitling staff is lazy. They're either super lazy or they immediately prejudge you wrong. They don't want to take out any watches and show you. They just pretty much want to sit on their computers and hang out.
• MR

  Mark Rawlinson

  Apr 21, 2026
  2.0
  Should give one star or none. Shocked how badly I was treated by the person running the store.
• AA

  Ash

  Mar 29, 2026
  1.0
  We visited IWC Schaffhausen today and it was….an experience. From the moment we walked in, the associate at the counter was disengaged and unwelcoming. There was no greeting, no effort to acknowledge us, he actually just remained seated, focused on his phone or whatever was in his hand. My husband asked to see a specific model and while still sitting, he responded that it was “an older model,” saying they only the newest version was in store, without any attempt to educate or direct us. When my husband asked where the updated model was, he simply POINTED to a display case directly in front of us (again, without getting up or offering assistance). It wasn’t until my husband explicitly asked to try it on that he finally stood to help. Even then, there was little effort to engage or assist. Just when it seemed like he couldn’t get any douchier, he asked my husband’s budget—something that might’ve been appropriate had he made any attempt at all to build rapport or ask my husband a single meaningful question. Instead, my husband gave a deliberately understated number, and the associate laughed, saying anything in the store would “start at 7.” Ultimately, we strolled down the hall to Cartier, where the difference in service was night and day. The team was welcoming and our associate was warm, attentive, and genuinely helpful. Anyways, my husband ended up purchasing a Santos-Dumont XL model (it’s fabulous) and we allllll lived happily ever after.
• GC

  Grayson Coe

  Feb 15, 2026
  5.0
  WOW! This place is amazing! I wanted to get my wife a gift for our anniversary. Cesar was incredible! Customer service was amazing! Everyone is extremely knowledgeable and passionate. I honestly can’t say enough nice things about IWC. They have honestly become one of my favorite brands. Check them out you will not be disappointed.