WC
Wizard Claw
Sep 10, 2026
Some of the most rude service I’ve ever experienced don’t go to this location
Went here with my girlfriend for lunch, walked in and the worker (older guy previously mentioned in other reviews) was rude and demeaning to us the entire time. Asked for the hot honey turkey sandwich with everything that comes with it, still rudely asked me what bread, cheese, toppings and condiments on it. I made the obvious mistake of asking for green peppers instead of onions (only change I made) and he started reading a script basically telling me I’m stupid because he must’ve thought I didn’t know I could customize my sandwich. Finally got to paying, he asked if I wanted it to go or dine in, I extremely clearly stated “to go” and he started putting them on a tray for dine in. I said very nicely, “oh yeah I actually said I wanted it to go” then he tried arguing with me saying I said I wanted dine in. Idk if this guy was just having a bad day but I won’t be coming back while he is employed there.
LW
Linda Walls
Jun 12, 2026
Subway on Sheldon -- arrived at 7:30 (8pm closing time). There's a handwritten sign on the door "closed at 7". Employee inside said Subway at Frontier Village is open. Arrived in Frontier Village at 7:45 -- Door is locked. Hours posted on door show 8:00 as closing time. Employee inside says, "We closed early."
Poor customer service. I notified Corporate.
I ordered online. Went into this location for the first time, and as I walked in the old guy's head was down, making a sandwich. I said hello and my name, and that I was there to pick up an order. He rudely said that "all pickup orders are right there on the pick-up area." How would I know? I don't work there! He didn't even look up, or welcome me. Then, I asked if there were napkins inside of the bag. He said "no, they're over there by the door." His demeanor was just off-putting and from a previous review, I think he must be the franchisee owner, because I don't know how anyone would employ this jerk.
It's really nice to walk into an establishment like this and be greeted, helped with a smile and not asked for a tip. The restaurant was clean, frequented by patrons and yet I did not wait to be served. Offered potato chips, cookies or drink. It was a pleasure going here for lunch.