ST
Sahit Tallapragada
Sep 18, 2026
SUBWAY CORPORATE, THE OWNER, AND MANAGEMENT: YOU SERIOUSLY NEED TO PAY ATTENTION TO WHAT IS HAPPENING AT THIS LOCATION.
I had one of the most frustrating and irritating experiences at this Subway. I came in expecting fresh food and basic customer service, but instead, I walked away extremely disappointed with the food quality and the way I was treated.
The food quality was unacceptable. When I raised my concerns, the employee working at the front, the heavyset guy making the sandwiches, told me the food was old and offered a refund. If the food is old or potentially spoiled, WHY IS IT BEING SERVED TO CUSTOMERS IN THE FIRST PLACE?
IS THIS SUBWAY’S SOLUTION? SERVE OLD FOOD, WAIT FOR CUSTOMERS TO COMPLAIN, AND THEN OFFER A REFUND?
The employee’s behavior made everything even worse. I asked him for his name and the manager’s details because I wanted to escalate my complaint. HE REFUSED TO IDENTIFY HIMSELF AND REFUSED TO PROVIDE THE MANAGER INFORMATION I REQUESTED.
He told me the manager is never in the store. I provided my phone number and contact details so the manager could contact me, but I was left with the impression that nobody was taking my complaint seriously.
THE MANAGER IS NEVER THERE, THE EMPLOYEE WON’T IDENTIFY HIMSELF, AND THE CUSTOMER IS EXPECTED TO JUST WALK AWAY? WHAT A CONVENIENT SYSTEM.
The employee’s attitude was extremely rude, dismissive, and unprofessional. Whoever is responsible for training this guy needs to take a serious look at his customer-service skills. Customers deserve basic respect, especially when raising concerns about the food they are being served.
I also witnessed another customer throw away their food right in front of me. I cannot personally confirm why that customer discarded it, but seeing that happen while I was already dealing with my own food-quality concerns made the situation even more concerning.
SUBWAY CORPORATE — ARE YOU ACTUALLY MONITORING WHAT HAPPENS AT YOUR FRANCHISE LOCATIONS?
I am reporting my food-quality concerns to the appropriate local food safety authorities for investigation. I expect the owner and corporate team to investigate the food-handling practices, employee conduct, and the way customer complaints are handled at this location.
I am not looking for a generic apology. I want accountability, a proper investigation, and a response to the concerns I raised. I provided my contact details for follow-up.
To the owner and management: Train your staff, investigate the food-quality concerns, and make sure customers are treated with professionalism. A REFUND DOES NOT REPLACE FOOD SAFETY, AND RUDE CUSTOMER SERVICE IS NOT ACCEPTABLE.
Based on my experience, I would not recommend this location.
SUBWAY CORPORATE — YOUR CUSTOMERS DESERVE BETTER. ONE STAR, AND I EXPECT ANSWERS.