⭐️ 0 Star — Apparently Customer Service Is an Optional Topping🤣 I only go to subway for the sauce and the veggies lol
A loved one and I had just finished a VERY long day of moving apartments and doing laundry next door to subway, and this was literally his only meal of the day. We were actually excited to get Subway because we had reminisced about it a few times but the prices are outrageous, so we don't go... Unfortunately, the experience was less “fresh, fast, friendly” and more “why did I bother?”
We walked in around 7 PM 8/27/26 and immediately got the impression that the female employee working did not want to be there. I even apologized for coming in and said, “I’ll make it quick.” I was ordering ONE sandwich for two people. Truly, the dream customer. 😂
Instead, I was met with attitude, slamming things around, and an overall energy that made me feel like I had personally ruined her evening by walking through the door.
Then came the Hot Honey sandwich situation.🤣💅
I was told that the sandwich could ONLY be made exactly as advertised and that I couldn't add or change vegetables because “that's just how it comes.” 🤣🤣As someone who actually worked at Subway years ago and went through Subway University in Texas, I found this particularly amusing. Since when did the vegetable station become a legally binding contract? 😂 Watch my Judy Justice episodes streaming on amazon prime Sweetheart lol always come correct...
Thankfully, I ordered the sandwich EXACTLY how I wanted it through the app, so she ultimately had to make it the way I requested. Apparently the app has more authority than the person behind the counter. Lol Everything's recorded on rayband meta glasses sooo check it on tiktok lol
I completely understand being tired. I completely understand having a bad day. I completely understand being underpaid and overworked. What I don't understand is making customers who did absolutely nothing to you feel like they're the problem for ordering food.
I work in an office manager role at a dental practice, where I deal with frustrated patients, money, complaints, and difficult situations all day. I can be exhausted and still understand that the person standing in front of me isn't responsible for whatever happened before they walked through the door sweetheart.
And apparently, I wasn't the only customer who noticed. There are already plenty of reviews mentioning the same attitude and customer-service issues.🤣💅
At some point, if the common denominator keeps being the same person, perhaps it's time for management to pay attention.
I hope this employee finds a workplace that makes her happier, because clearly this Subway isn't it. But until then, maybe leave the personal frustration outside with the cigarette and remember that customers are simply trying to buy a sandwich. Has it looked like you enjoyed that cigarette? When you stepped out front. Lol
The sandwich was not good. Bread was old. The customer service was absolutely not, but so glad I got my sandwich made MY way. Lol
Management: please remind your staff that vegetables are customizable, customers aren't punching bags, and the sneeze guard isn't a percussion instrument. 💀