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Matteo Granzella
May 11, 2026
I have been with Allstate Insurance for a little while now and Shayne Ward seems to be a man of his word so far so good but I have not been having any problems with the company I have two vehicles insured by Allstate Insurance at a very reasonable price. Thank you Shayne for all that you do.
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Wolfgang Wiemer
Apr 29, 2026
After my wife was hit by a red light runner, we tried to report the accident to Shane,s office; he and team where of no help, simply told us to go online to report it. When we wanted to get a rental car again they were of no help.
this is was an absolute Black mark against Allstate. I find the customer service to be zero I would not recommend this to anyone.
I run a small landscaping company here in Phoenix and needed commercial insurance that wouldn’t eat my entire profit margin. Shayne’s office helped me find a policy that covers my vehicles, equipment, and liability without being ridiculously overpriced. They took the time to understand what my business actually does day to day instead of just plugging numbers into a system. Also appreciated that they have Spanish-speaking staff — made it easier to bring my business partner in on the conversation. We’ve been with them about a year now and anytime something comes up, a quick phone call sorts it out. No complaints at all.
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Elisabeth Lara
Apr 23, 2026
I have a motorcycle and a small fishing boat, so finding one agent who handles both was important to me. Shayne’s team set up both policies without any hassle and bundled them with my auto so the pricing worked out well. They asked the right questions about how often I ride, where I take the boat, storage situation — things that actually affect coverage. Didn’t feel like they were just checking boxes. When I had a question about coverage during an out-of-state trip a few months later, I called and got a clear answer within the hour. Hard to find that kind of responsiveness with bigger offices.
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Maribel Riddick
Apr 17, 2026
Got renters insurance through Shayne’s office when I moved into my apartment near Paradise Valley. Honestly didn’t think I needed it until they explained how much it actually covers — theft, water damage, personal liability, stuff I hadn’t considered. The monthly cost is barely noticeable. Only giving four stars because it took a couple calls to reach the right person initially, but once I got connected everything moved fast. They emailed me the policy documents the same day. If you’re renting and think insurance isn’t worth it, just call and have them run through the numbers. Changed my mind pretty quickly.