TSG Insurance Agency, LLC: Allstate Insurance

Reseñas

• AB

  Aly Ren Bigler

  Jun 2, 2026
  1.0
  We originally had a great experience with this agency when we first signed up. The agent, Bill, who helped us was knowledgeable, responsive, and made the process easy. Unfortunately, after he left the agency, our experience changed significantly. The lack of customer service and communication has been extremely disappointing. We recently needed assistance with a windshield replacement claim and, after multiple attempts to get help, received no meaningful response. Due to the lack of engagement from Terries agency, we ultimately paid for the replacement out of pocket and still have not heard back. We also had a water leak claim last year, and the process was equally frustrating. We were repeatedly routed through call center representatives who did not seem to understand our policy or how to properly assist us through AllStates claim process. When we attempted to contact Terrie directly, our calls and emails went unanswered, or we were simply redirected back into another call center queue. We've reached out multiple times by phone and email and have received little to no response. Insurance is something you hope you never need, but when you do, responsive communication is critical. Unfortunately, that has not been our experience with this agency. As a result of these ongoing service issues, we have moved our policies elsewhere. It's disappointing because the agency made a great first impression, but the lack of support when we actually needed help ultimately led us to take our business elsewhere.
• AT

  Andre Taylor

  Jul 24, 2023
  1.0
  Horrible customer service and lack of accountability
• LS

  Lois Sawyer

  Oct 28, 2022
  1.0
  Unfortunately someone hit my car and it was their fault and I went thru my company Allstate which was a mistake. I didn’t realize there was in and out of network for body shops since no one told me and they refused to pay for all my repairs and I had to pay $900 out of pocket if I wanted my car back. Even though the other company claimed liability and Allstate would get every penny back. I wish I was told this was the case when I started with Allstate cuz have not had an accident before. Lesson learned go with the other company if someone hits you. Not Allstate. 🙁 Wish this would have been a better experience
• CB

  Charles Bach

  Aug 14, 2020
  5.0
  Terrie and her team are amazing to work with. Any question I've had has been answered promptly and I've never ran into any issues. thanks again!!
• TS

  Tammie Sandrocm

  Feb 27, 2020
  5.0
  Terrie Greene and her staff are amazing. I have been working with them as my insurance agent for almost a year. The savings I have received and the truth friendly advice, I never thought it still existed these days. Best insurance agent in Arizona