I put in an online order and when I went to pick it up, it wasn't there. Some wonderful, honest, upstanding person stole my entire order: 6 inch sub, bag of chips, and bottle of water. Whoever stole my order sucks really bad and should be ashamed, but I am going to guess that they don't care about anyone else. Subway, the online orders need to be kept behind the service area. That solves your theft problem. Common sense tells you to do that, you know if you put orders out where anyone can take it, anyone will take it!!!!! I got my order remade, but I don't intend on going back to that location. Not paying $13 for food, just to have it stolen.